Communication Templates

External Communication

Its important that customers feel they are getting the same service regardless of who is answering the questions. The following are the standard greetings and sign offs for all communication with customers.

Standard phone greeting and sign off

• Thank you for calling Fetch this is NAME

• Is there anything else I can help you with today? Thank you for calling Fetch, have a great day

Standard message greeting and end (Dashboard)

• Hi FIRST NAME, thank you for updating us / Hi FIRST NAME, thank you for reaching out

• Please let us know if you have any other questions.

Standard message greeting and end (ZenDesk)

• Hi FIRST NAME, thank you for reaching out / thank you for your response. I’d be happy to help you with this.

• Please let us know if you have any other questions.

  • All tickets should be signed with the Agent’s “signature” which can be set on the Agent’s profile in ZenDesk.

Setting up your signature in ZenDesk

• In the upper right hand corner, click on your icon

• Next click on view profile

• In the left hand column, you'll see "signature"

• Each agent should have the following set as their signature

First Name

Fetch Customer Support

(404) 920-4133