Platform Model Transition
Ensure the highest quality standards for customers by meeting specific Key Performance Indicators (KPIs). Accurate information regarding price, stock levels, and delivery times determines your performance quality on the platform.
The Platform Quality Control system continuously tracks metrics over a rolling 30-day period. PQC applies to Partners with at least 51 orders within the past 30 days. Failure to meet these criteria leads to an automatic account suspension.
The calculation period for all metrics is a rolling 30-day window calculated retroactively from the potential date of suspension.
Late Shipment Rate: If you receive 51 orders and 4 are shipped after the deadline, your rate is 7.8%. The account is suspended.
Cancellation Rate: If 3 order lines are cancelled out of 51 accepted lines, your rate is 5.8%. The account is suspended.
Incident Rate: If 2 order lines have incidents out of 51 accepted lines, your rate is 3.9%. The account is suspended.
The Mirakl Platform automatically suspends shop accounts when thresholds are exceeded.
Email Notification: Users with the Account Administration role receive an alert. Ensure notifications are active. Log in to the Mirakl Platform. Navigate to Profile icon > Personal settings > Notification preferences > Shop administration notifications.
Action Plan: To request reopening, you must submit an Action Plan via the link provided in the notification email.
Review Process: Conrad reviews the plan and provides feedback. The account remains suspended until a valid Action Plan is approved.
Violations are tracked over a rolling 10-month period:
First and Second Suspension: Account is closed for one month. It may be reopened early with an approved Action Plan under an "immunity" status, but the strike remains.
Third Suspension: Results in a mandatory three-month account closure. No Action Plan submission is permitted.
To prevent suspension, the system sends an early warning email when KPIs reach critical levels.
Thresholds: Warnings trigger at 4% (Late Shipment), 2% (Cancellation), and 1% (Incident).
Monitoring: View current KPI values. Log in to the Mirakl Platform. Navigate to Dashboard > Quality Control. Set the filter to 30 days.
Action: Review the causes of the warning immediately and implement the recommended actions provided in the warning email.
Avoid delays by marking goods as shipped on the same day they are handed to the carrier.
Manual: Log in to the Mirakl Platform. Navigate to Orders > All orders > choose an order. Click the Mark as shipped button.
Automatic: Update the status via OR24 API call.