Order Refunds (Marketplace)
Issue complete or partial financial adjustments to customers. Refunds require a positive payable account balance and cannot be reversed.
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Platform Model Transition
Process a Full Refund (Marketplace)
Process a Full Refund (Marketplace)
Log in to the Mirakl Platform. Navigate to Orders > All orders and open the shipped order. Click Refund. Select Full refund, select the Refund reason from the list, and click Confirm. Review the summary page and click Confirm once more. The status transitions to Refunded, and the payment gateway automatically generates a customer credit note.
Process a Partial Refund with Quantity Adjustment (Marketplace)
Process a Partial Refund with Quantity Adjustment (Marketplace)
Open the target shipped order. Click Refund > Refund part of the order. Select the Refund reason and enter the exact quantity of items to refund.
Check the box Products if you want to exclude shipping costs from the refunded amount. Leave it unchecked to let the system automatically calculate and apply a proportional shipping refund (e.g., refunding half of the quantity on an order with 5 EUR shipping automatically refunds 2.50 EUR of the shipping costs). Click Refund order and click Confirm to authorise.
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