Order Returns

Register Return Address

Log in to the Mirakl Marketplace. Go to Settings > Shop > Returns. Fill in the complete physical return address:

• Company name in Address.

• Full address in Address (continued).

• Postal code, City/Town, State/Province/Region, Country.

Process a Return Request (Marketplace)

Navigate to Orders > Returns. Locate the pending return request and click Accept (alternatively, open the Order Details page and click Accept next to the returned item). Click the three dots next to the accepted return line. Click Enter RMA number, input your internal RMA code, and click Save. Click Upload return label and upload your return label in PDF format. Alternatively, use API requests.

Once the physical package arrives, click Mark as received. Click Check compliance and select either Compliant or Non-Compliant based on the item assessment.

Process a Return Request (Dropship)

Navigate to Orders > Returns. Locate the pending return request and click Accept (alternatively, open the Order Details page and click Accept next to the returned item). Click the three dots next to the accepted return line. Alternatively, use API requests.

Once the physical package arrives, click Mark as received. Click Check compliance and select either Compliant or Non-Compliant based on the item assessment.

Create a Return

Open the specific Order Details page. Click More actions > Create return. Enter the return quantity, select By mail as the method, and specify the Return reason. Click Create to change the return status to Processing in progress. Go to Orders > Returns and verify that the return instance has successfully transitioned to Received or Closed status.