Order Processing
Understand the core order processing states, payment workflows, and requirements for validation on the Conrad Marketplace.
Embedded Files
Platform Model Transition
Locate Orders
Locate Orders
Log in to the Mirakl Platform. Navigate to Orders > All orders. Identify new orders with the Waiting for shipment state (orders ready for processing and carrier handover) in the Status column. Click on the specific Order ID in the list to open the Order page.
Process Orders (Marketplace)
Process Orders (Marketplace)
The platform automatically accepts all orders and sends an email notification. Shipping and billing details are visible immediately for orders on invoice, and for prepayment orders once the payment has been received (wait for the automated email notification confirming payment receipt). The system automatically cancels prepayment orders if payment is not received within 21 days. Manual cancellations are blocked during this processing window.
Locate the automatically generated delivery slip under More actions > Documents > Order documents. Prepare and send the shipment according to the Order Shipping guide. Download the invoice under More actions > Documents > Order documents. Mark processed orders as Shipped. Alternatively, use API request OR11.
Process Orders (Dropship)
Process Orders (Dropship)
The platform automatically accepts all orders and notifies by email. Shipping details are visible immediately. Generate your own delivery slip with the Order no. and unique Delivery bill ID. Prepare and send the shipment according to the Order Shipping guide. Mark processed orders as Shipped. Send an invoice to Conrad. Alternatively, use API request OR11.
How do I manage subsequent address change requests? (Marketplace)
How do I manage subsequent address change requests? (Marketplace)
Address Changes
Address Changes
You cannot change a shipping address in the Mirakl Platform after an order is created.
Address Modification Rules (Marketplace)
Address Modification Rules (Marketplace)
For Prepayment: Modify the shipping address directly within your external ERP or shipping system. Since payment is already secured, there is no credit risk.
For Payment on Invoice: Do not change the address. Conrad conducts credit and fraud assessments exclusively for the original address. Changing the address voids Conrad's financial liability protection. If a customer insists on an address change, request that they cancel the order and place a new order using the corrected address details.
How do I handle active order incidents?
How do I handle active order incidents?
Order Incidents
Order Incidents
Monitor and resolve customer incidents immediately through your dashboard or the order list to prevent account suspension. Locate flagged orders under Customer care > Incidents, or find orders marked with a red exclamation mark in the Information column of the order list.
Click the flagged order to open the Order page and view the incident reason. Select the Messages tab, click Start conversation, select the recipient, input a topic, and write your resolution offer. Click Resolve incident once a mutual resolution has been reached with the customer.
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