Job Title: Phone Specialist
Department: Operations
Reports To: Fit
Job Summary:
The Phone Specialist delivers exceptional customer support through inbound and outbound calls, assisting with inquiries, troubleshooting issues, and ensuring a seamless client experience.
Key Responsibilities:
-Customer Support & Communication
Handle inbound and outbound calls related to customer inquiries, eligibility verification, and claims processing.
Provide empathetic and professional assistance to customers.
-Documentation & Escalation
Accurately document call interactions and update customer records.
Escalate complex issues to the appropriate department when necessary.
-Compliance & Standards
Ensure adherence to company policies and industry regulations.
Required Qualifications:
Minimum 1 year of experience in customer support or a call center role.
Strong verbal communication and active listening skills.
Proficiency in CRM software and call-handling systems.
Ability to multitask and work efficiently in a fast-paced environment.
Preferred Qualifications:
Industry Experience: Background in healthcare or insurance-related customer support.
Technical Knowledge: Familiarity with claims processing and eligibility verification.
Regulatory Compliance: Understanding of HIPAA regulations.
Key Competencies:
Problem-Solving & Efficiency: Strong critical-thinking and problem-solving skills. and ability to manage high call volumes effectively.
Customer-Centric Approach: Empathy, patience, and professionalism in customer interactions.
Accuracy & Attention to Detail: Commitment to precise documentation and record-keeping.
Physical Requirements/Work Environment (if applicable)
A laptop or desktop computer running Windows 10 or later.
Reliable high-speed internet connection with at least:
*30 Mbps download speed
*5 Mbps upload speed (testable via speedtest.net).
Backup internet connection is required.
A dedicated work area free from distractions and background noise
Salary Range: Will be disclosed in the job offer.
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