Outbound Sales Support Specialist

Job Title: Outbound Sales Support Specialist
Department: Operations
Reports To: Cindy

Job Summary

The Outbound Sales Support Specialist is responsible for making 25 outbound calls daily to prospective clients, introducing CertainlyCX’s services, qualifying leads, and supporting the sales pipeline. This role plays a key part in representing our brand and building early-stage relationships.

Key Responsibilities

• Make 25 outbound calls per day to assigned leads

• Present CertainlyCX’s BPO services clearly and confidently

• Qualify leads by gathering relevant information and assessing fit

• Log call outcomes and maintain accurate CRM records

• Handle objections with professionalism and strong problem-solving skills

• Schedule follow-ups and coordinate lead handoffs with the sales team

• Collaborate with internal stakeholders to support sales efforts

Required Qualifications

• Excellent spoken English and clear communication skills

• Confident, professional phone presence

• Experience in outbound sales or lead generation (preferred)

• Self-driven, goal-oriented, and resilient

• Proficient with CRMs and communication tools

• Positive, brand-aligned attitude

Preferred Qualifications

• Experience in sales, lead generation, or call centers

• Familiarity with HubSpot or similar CRM platforms

• Track record of hitting or exceeding call/lead targets

• Background in sales techniques or business communication

Key Competencies

• Communication Excellence – Engages clearly and confidently; listens actively

• Lead Qualification – Assesses prospect needs to determine fit

• Resilience – Manages objections while staying positive and focused

• CRM Proficiency – Accurately tracks interactions using tools like HubSpot

• Results-Driven – Motivated by metrics and outcomes

• Brand Stewardship – Consistently reflects CertainlyCX values and tone

• Team Collaboration – Works closely with sales and operations for smooth transitions

• Adaptability – Adjusts messaging based on prospect feedback or campaign shifts

Physical Requirements/Work Environment (if applicable)

• A laptop or desktop computer running Windows 10 or later.

• Reliable high-speed internet connection with at least:

*30 Mbps download speed

*5 Mbps upload speed (testable via speedtest.net).

• Backup internet connection is required.

• A dedicated work area free from distractions and background noise

Salary Range: Will be disclosed in the job offer.