Job Title: HR Specialist
Department: Admin
Reports To: Cindy
Job Summary:
As an HR Specialist at Certainly, you will maintain and update job descriptions, manage the Certainly Playbook, and ensure that company policies align with organizational goals and culture. You will also oversee the Understudy Program, supporting mentorship, professional growth, and team development.
Key Responsibilities:
Maintain job descriptions: Regularly review, update, and create job descriptions to ensure they accurately reflect current responsibilities, align with company goals, and comply with applicable employment standards. Partner with managers to capture evolving needs as roles grow and change.
Maintain the Certainly Playbook (employee handbook): Keep policies and procedures up to date in the Certainly Playbook, ensuring clarity, accessibility, and compliance. Collaborate with leadership to communicate updates, answer employee questions, and reinforce company culture and values.
Manage the Understudy Program (mentorship program): Oversee the matching process between mentors and understudies, monitor participation and progress, and gather feedback to continuously improve the program. Provide resources, guidance, and reporting to ensure the program supports professional growth and team development.
Required Qualifications:
Prior customer service experience.
Fluency in English
Excellent written and verbal communication skills.
Ability to actively listen and build trust and rapport with teammates.
Proficiency in using computers for data entry and quick navigation through systems.
Ability to maintain confidentiality and secure sensitive information.
Preferred Qualifications:
Experience in various ATS systems.
Experience using Google Workspace.
Experience using Notion.
Key Competencies:
Communication & Interpersonal Skills – Ability to communicate clearly, build trust, and foster positive relationships with team members and leadership.
Organizational & Detail Orientation – Strong attention to detail and the ability to manage multiple priorities efficiently.
Confidentiality & Integrity – Maintain discretion and handle sensitive employee information with professionalism.
Technical Proficiency – Proficient in HR systems, data entry, reporting, and tools such as Google Workspace and Notion.
Problem-Solving & Adaptability – Ability to address challenges, support continuous improvement, and adapt to evolving company needs.
Physical Requirements/Work Environment (if applicable)
A laptop or desktop computer running Windows 10 or later.
Reliable high-speed internet connection with at least:
*30 Mbps download speed
*5 Mbps upload speed (testable via speedtest.net).
Backup internet connection is required.
A dedicated work area free from distractions and background noise
Salary Range: Will be disclosed in the job offer.
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