Job Title: Purchasing & Data Analyst (Customer-Focused Operations)
Department: Operations
Reports To: Fit
Job Summary
The Purchasing & Data Analyst is responsible for supporting the purchasing and operational needs of a growing company committed to delivering the highest levels of customer-facing service. This role blends analytical rigor, operational execution, and professional customer communication.
The ideal candidate is highly skilled in Excel, comfortable managing large image and data files, and confident in digging into details, identifying trends, and making thoughtful recommendations. Positivity, professionalism, and accountability are essential.
Key Responsibilities:
Purchasing & Product Review
Receive, download, and review large image files of finished monuments from quarries
Compare finished product photos against drawings, specifications, and reference images ●
Identify deviations or discrepancies from approved production details
If production matches specifications:
○ Email finished product photos to customers for visibility and confirmation
If discrepancies are identified:
○ Place the order on the appropriate hold
○ Communicate clearly with customers to request review and approval
○ Partner with Purchasing to define a resolution plan prior to shipment release
Reporting & Data Analysis
Produce reports for:
○ Key Accounts ○ Enterprise Accounts
○ Sales and KPI performance tracking
Analyze data primarily in Excel to identify customer growth, decline, and performance trends
Translate data findings into clear insights and recommendations
Preferred Qualifications:
Advanced proficiency in Microsoft Excel (analysis, manipulation, reporting)
Ability to download, manage, and organize large image and data files
Key Competencies:
Strong customer service mindset with exceptional professionalism ●
High attention to detail and accuracy
Strong ownership of deadlines and follow-through
Analytical thinking with trend identification skills
Comfortable providing feedback and improvement suggestions
Ability to work independently and cross-functionally
Strong comfort working with structured and unstructured datasets
Ability to learn internal systems quickly
KPIs & Success Metrics
Purchasing & Quality Control
≥ 98% accuracy in identifying production deviations
100% of discrepancies placed on correct hold status
Zero critical discrepancies released without approval
Initial photo review completed within 24 hours of receipt
Customer Communication
Same-day customer notification for identified discrepancies
≥ 95% internal satisfaction score from Purchasing and Sales teams
Reduction in post-shipment corrections and escalations
Reporting & Data Analysis
100% on-time delivery of scheduled reports
≤ 1% variance between source data and final reports
Monthly identification of:
○ Growing accounts
○ Declining accounts
Actionable insights included in reports, not just raw data
Operational Excellence
No loss or corruption of image or data files
Consistent adherence to file organization standards
1–2 documented process improvement recommendations per quarter
Ability to operate independently after ramp-up
30 / 60 / 90-Day Success Benchmarks
First 30 Days
Fully trained on production standards, purchasing workflows, and reporting tools
Meeting review and reporting deadlines consistently
By 60 Days
Independently managing purchasing reviews and customer communications
Producing accurate reports with minimal revisions
By 90 Days
Trusted owner of the purchasing review workflow
Regularly identifying trends and proposing improvements
Recognized as a reliable analytical and operational partner
Physical Requirements/Work Environment
A laptop or desktop computer running Windows 10 or later.
Dual monitors required for QA checks
Reliable high-speed internet connection with at least:
*30 Mbps download speed
*5 Mbps upload speed (testable via speedtest.net).
Backup internet connection is required.
A dedicated work area free from distractions and background noise
Salary Range: Will be disclosed in the job offer.
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