14. What should I do if playback stops? (Samsung, Pixel, Huawei phones...)
14. What should I do if playback stops? (Samsung, Pixel, Huawei phones...)
Please identify the issue first based on the following tips:
Is your device on battery-saving mode?
Are you using any cache-clearing or power-saving apps?
If yes, please turn them off.
Stop playing when the phone screen is off/phone is locked after several minutes
For Android 9.0 users,
please try the following steps to change your phone Settings.
1) go to the phone Settings - Apps - Castbox - Battery - and make the background activity allowed for Castbox (check the following screenshots to get more instructions)
2) go to the phone Settings - Device care - Battery - Castbox, and turn off the "Put app to sleep" setting.
3) go to the phone Settings - Apps - the "three vertical dots" icon on the top right corner - Special access - Optimize battery usage - choose "All" by clicking the arrow icon - turn off the option for Castbox. (Or you can search "Special access" directly in the phone Settings page)
4) check all Battery-relevant settings in your phone Settings by searching "Battery" on the Settings page and remove all optimizations for Castbox.
For Samsung users,
go to the phone Settings app - Castbox - Battery - allow background activity.
For Pixel users,
go to your phone Settings app - Castbox - Battery - Background restriction and remove that.
For Huawei users,
go to the phone Settings app - Castbox - Power usage details - App launch- and turn on the setting "Run in background".
For other phone models,
Huawei - Only Pre-EMUI 5.0 / Android 7 - Go to Settings > "Protected apps", check Castbox app and set it as protected.
Sony - Tap on the battery icon. Go to Power Management > STAMINA mode > Apps active in standby > Add Castbox app.
Xiaomi - Security (App) > Permissions > Autostart - Enable Castbox.
New Xiaomi - Settings > Developer Options. Disable "memory optimization". To enable Developer Options, please go to Settings > About - tap on MIUI for 8 times.
OPPO - Go to Settings > "Security settings" > "Data saving" and enable Castbox.
If the above settings do not make any sense
Please go to the app "Personal" page – "About" – "Contact us" – "Submit report via email", and shoot us a message regarding the situation. Please send us some screenshots or a screen recording so we can further look into it.