Please identify the issue first based on the following tips:

1. Is your device on battery-saving mode?

2. Are you using any cache-clearing or power-saving apps?

If yes, please turn them off.

Stop playing when the phone screen is off/phone is locked after several minutes

For Android 9.0 users,

please try the following steps to change your phone Settings.

1) go to the phone Settings - Apps - Castbox - Battery - and make the background activity allowed for Castbox (check the following screenshots to get more instructions)

2) go to the phone Settings - Device care - Battery - Castbox, and turn off the "Put app to sleep" setting.

3) go to the phone Settings - Apps - the "three vertical dots" icon on the top right corner - Special access - Optimize battery usage - choose "All" by clicking the arrow icon - turn off the option for Castbox. (Or you can search "Special access" directly in the phone Settings page)

4) check all Battery-relevant settings in your phone Settings by searching "Battery" on the Settings page and remove all optimizations for Castbox.

For Samsung users,

go to the phone Settings app - Castbox - Battery - allow background activity.

For Pixel users,

go to your phone Settings app - Castbox - Battery - Background restriction and remove that.

For Huawei users,

go to the phone Settings app - Castbox - Power usage details - App launch- and turn on the setting "Run in background".

For other phone models,

• Huawei - Only Pre-EMUI 5.0 / Android 7 - Go to Settings > "Protected apps", check Castbox app and set it as protected.

• Sony - Tap on the battery icon. Go to Power Management > STAMINA mode > Apps active in standby > Add Castbox app.

• Xiaomi - Security (App) > Permissions > Autostart - Enable Castbox.

• New Xiaomi - Settings > Developer Options. Disable "memory optimization". To enable Developer Options, please go to Settings > About - tap on MIUI for 8 times.

• OPPO - Go to Settings > "Security settings" > "Data saving" and enable Castbox.

If the above settings do not make any sense

Please go to the app "Personal" page – "About" – "Contact us" – "Submit report via email", and shoot us a message regarding the situation. Please send us some screenshots or a screen recording so we can further look into it.