Abstract

Outsourcing facilities on campus has become a popular method for cutting costs among universities nation-wide, especially among food services. Although its popularity continues to expand, the existing research done is limited and outdated. How does outsourcing dining services affect university students, especially student-workers? A number of surveys were conducted, done on the general student population regarding dining satisfaction overall. Along with that, a focus group, consisting of student workers. Also, to interview administration employees in order to pin-point the source of disconnect between them and the students, as well as the agreements made with student workers. Results have found that there is a major disconnect between administrators and students due to insufficient communication, along with an attempt to spend the least amount possible on the facilities. Student satisfaction becomes significantly lower when a university decides to outsource their facilities.