Live-interview Tips

There are instances when interviewers are faced with difficult situations during an interview. We have compiled a list of questions with responses that will deal with them and prevent the situation from escalating.

Technical Difficulties

Difficult Candidates

Candidate Grievances

Technical Difficulties

What do I say when there is network trouble?

A candidate faces network trouble.

Step 1: (Reassurance): “It happens (name), don’t worry about it.”

Step 2: (Troubleshoot): “Let’s try...”

Step 3: (Suggest a workaround): “I recommend...”

You face network issues.

Respond with:

I’m sorry for the network trouble (Name).
I am sorry for the inconvenience.
I am sorry for the delay.
Please bear with me...
Please give me a few minutes to...
Thank you for waiting so patiently, (Name).

What do I do when the coding pad/whiteboard isn’t working?

Step 1: (Apologize)-I am sorry for the inconvenience (Name).

Step 2: (Troubleshoot/Suggest a workaround) ”Let me quickly generate a new coding pad link for you.”

What do I say when a candidate is using a phone?

Step 1: (Acknowledge the reason given)

Step 2: (Explain) Using your mobile will make it difficult for you to code.

Step 3: (Suggest a workaround.)

Step 4: Inform BarRaiser via WhatsApp Support.

There is an echo. What do I do?

Step 1: (Reassure) We’ll find a way around it (name)

Step 2: (Troubleshoot) Let's check our connection first.

Step 3: (Workaround) Then, log in again.

The candidate can’t screen-share. What do I say to them?

Step 1: (Empathy) I can understand...

Step 2: (Workaround) Let me share my screen. This way, I can still help you when you need it.

How do I generate a code judge link for every interview?

On the interview landing page:

Step 1: Click on the ‘coding pad/whiteboard’ button to get access to the code judge links.

Step 2: Copy the code judge link and share it with the candidate.

Step 3: Click on the 'open’ button to open the code judge screen.

Step 4: Then click on the ‘join meeting’ button and join the interview.

Difficult Candidates

How do I deal with an unprofessional candidate?

Step 1: Keep calm and inform us immediately via WhatsApp.

Step 2: (Do not take action.) Please await further instructions from BarRaiser.

Step 3: Fill out the feedback form with your findings.

What if the candidate does not want to listen to the feedback?

We cannot force a candidate to accept feedback. We can tell them about our own experiences to demonstrate how we improved.

How do we present feedback in a way that the candidate does not get offended?

Example:

"___ (course/website)___, helped me develop ______ skills. Try it out. I believe it will help you.

(Use your personal experiences as reference material, such as classes, websites, and so on, that helped you strengthen and develop your skills.)

What do I do when the candidate does not know or understand the category?

Step 1: If a candidate is struggling in a particular category, try evaluating candidates with a different level of difficulty to determine their knowledge and skills.

Step 2: Then move on to the next category.

What do I do when the candidate takes too long to answer?

Step 1: (Say) "I can give you a couple of minutes more, but we will need to move on to the next question after that."

Step 2: Give the candidate a couple of minutes.

Step 3: Inform the candidate, "(Name) Let's revisit the problem later. For now, let's move on to___."

What do I do when the candidate says the time allotted is not enough (less)?

Step 1: (Acknowledge the candidate's response or empathize): “I understand where you are coming from (name).”

Step 2: (Explain): “Hence, I would like you to only focus on only ___.”

Step 3: (Action): “This will help you achieve it within the timelines."

How do I prevent a situation from escalating? (Objection handling)

Step 1: Listen to what the candidate is saying.

Step 2: (Acknowledge the candidate's response with empathy): “I understand/I realize... where you are coming from (name).”

Step 3: (Explain your reasoning)

Step 4: (Suggest a solution): "We can try..."

Candidate Grievances

Where can I find the Language settings?

Please click on the plus sign. You can then choose your preferred language.

What do I do when the candidate has not received the JD.?

Step 1: (Apology)- “I’m sorry for the oversight.”

Step 2: (Ownership and Explanation) “Let me brief you about what we will cover, to clear any doubt.”

What do I say when the candidate asks, "What happened after the interview?"

Response: "Please rest assured that the company's HR will contact you with further details."

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