ParentPay and Lockers
Biometric readers and online payments to school with ParentPay
At the Academy we use an automated biometric recognition system which measures an individual’s thumbprint from which they can access school based accounts.
This is used for students to access printers, photocopiers and the ‘cashless’ catering system.
ParentPay is a website which allows parents to make online payments to the Academy for school meals, trips, after school clubs and much more.
We no longer accept cash and cheque payments. Students can top up their accounts for lunch at school using cash using the machine in the canteen. Parents who are unable to make online payments can do so using PayPoint.
Making secure payments online using your credit or debit card
ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week - safe in the knowledge that the technology used is of the highest internet security available.
Parents get a secure online account, activated using your unique username and password; when you sign up for the first time you will be prompted to change these, and to keep them safe and secure. If you have more than one child at our school, or children at another ParentPay school, you can create one single account login for all your children regardless of which school they attend.
Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you have activated your account you can make online payments straight away.
If you are unable to pay online you can use PayPoint instead
PayPoint payments are recorded by ParentPay and can be seen by logging into your ParentPay account and viewing your payment history online. The nearest PayPoint stores to school are:
St Vincents Stores
11 St. Vincents Road
62 West Street
12-13 Upton Road
12 John Street
33 St. Johns Road
Please contact reception if you wish to use the PayPoint facility via firstname.lastname@example.org or 01983 567 331. A plastic card will be issued to you to make cash payments for school meals at local PayPoint stores. The first card is free of charge; however, any lost or damaged cards will be charged at £1.00 each. Payment cards take about two weeks to arrive but we can issue a barcode letter as an interim measure.
Additionally you could also visit your local library, internet café or see if you can get access to a computer at work.
Trip and activity information letters will carry a unique barcode which will allow you to make cash payments at your local PayPoint store.
The system has a number of benefits including you being able to see what your child is buying for lunch, flags any allergies they may have at the till point and being able to track any payments for trips.
For further information on ParentPay please see the FAQs or visit www.parentpay.com.
When can I log in to my account?
Once you have received your activation letter from us with your activation login details you will be able to activate your account and start making payments. If you need another copy please contact Reception on 01983 567 331 or email@example.com
Which cards can I use?
ParentPay accepts MasterCard, Visa and American Express credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed by the school directly of any such restrictions.
Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the Academy have access to your card details.
How can I check that it’s secure?
Standard website addresses begin with http: the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
What about our personal information?
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account however; ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 02476 994 820.
Please note that when you are topping up on your ParentPay account you need to make sure the money is being allocated to the item you wish to buy, eg lunch or a trip, and not just added to the account itself, this is because money you top up your account with could be for a number of things such as lunch, a trip, a tie so you need to specify what it is for otherwise it will not register.
For more information please visit www.parentpay.com