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July 6, 2020- the NOC Telecom Team will begin replacing VOIP phones according to the VOIP Deployment Schedule. Users are not required to be present during the replacement.
June 26, 2020- all voicemail messages in your current mailbox (to include saved messages) will be migrated to the new system. In preparation for the voicemail migration, we are asking that you access your current voicemail box and clear up any messages no longer needed. Once the messages have been migrated, they will appear in your voicemail box as new and unheard messages.
Access Voicemail from VOIP phone
Access Voicemail from Web Portal
June 18, 2020- The Network Operations and Communications (NOC), Office of the CIO, is excited to share with you our plans to upgrade the Cisco Voice Over Internet Protocol (VoIP) telephone system. This upgrade is an effort to provide a variety of improved features in support of the USU mission.
June 14, 2017 - The Office of the CIO is proud to announce added User features to our current phone infrastructure. This roll-out provides a number of options and features, including unified communications where voicemail is integrated with your email. Additionally, phone settings, contacts/speed dial settings, and voicemail settings are now all accessible via the web. VOIP phones offer new and different ways to manage phone calls, expanding your ability to stay connected “anytime and anywhere” via VPN with your peers, colleagues, and customers.
April 27, 2017 - NOC is in the process of rolling out added user features to the community. We are also planning on converting all fax lines to VOIP fax lines in the near future.
August 18, 2016 - USU's old legacy telephony system was managed by Verizon; however, in 2015 we began converting all of our services to VOIP which provides more direct management and oversight by our in-house Network Operations & Communications (NOC) Telecom team. This enhanced monitoring has shown that over the past year there have been over 300+ miss-dialed and/or hang up 911 calls, burdening limited Security (SEC) resources who must respond to many of these calls. An analysis of the call data indicates that changing the dialing prefix that's used to get an outside line from "99" to "88" would significantly mitigate the problem.
As a result, final testing for "88" outside line dialing will take place 10 September (Saturday) and the broader USU community will see the change on 12 September (Monday). Effective 12 September 2016, "88" must be used to reach an outside line for dial long distance and international calls.
July 21, 2016 - NOC has upgraded the Unified Communication infrastructure from version 8.6 to 10.5 in order to fix all the issues that we were previously encountering with drop calls and voicemail issues.
April 6, 2016 - Within our new VOIP infrastructure, NOC has implemented Enhanced 9-1-1 (E911) that gives us the ability to provide 911 service or Public Safety Answering Point (PSAP) more detailed information on who is calling and where emergency medical services (EMS) needs to respond to. Each phone has a unique identifier called a mac address that is registered to our centralized system, Cisco Unified Communications Manager (CUCM), that provides the dial tone to your phone. This system allows us to manage each phone, its functions and features while maintaining a database of each user and room location information throughout our University and off-site locations. The importance of maintaining the database and E911 depends on the phone staying at its location. If a user needs to move to a new location please utilize one of the two options
Place a request through service desk for Telecom to move your profile to a new phone. https://ususervicedesk.usuhs.edu/
Call the Telecom hotline at 301-400-6000 for assistance and information
USUHS security and off-site point of contacts has been set up to receive E911 notifications in order to increase response in an emergency situation. Any phones located at the University, AFRRI, or buildings 28, 53, 59, 79 that dials 911 will be routed to 777 to our on base security for emergency response. Any off-site locations that dials 911 will be routed to 911 service (PSAP) directly.
We have experienced a lot of missed dialed calls to 911 due to our prefix of 99 and then 1 to dial out. This has caused frustration to our University security and also our on base emergency response team. OCIO will like to express the importance of our community to be aware of the numbers that they dial so that we don’t mistakenly dial 911. NOC has provide OCIO with a report of all numbers that dialed 911 in the past 6 months and will evaluate our current policies in accordance to our new system in place. NOC will like to thank you for your time and patience in this matter.
November 9, 2015 - NOC will be deploying the remaining phones to the areas that needed either to be wall mounted or cabling. WWT we be visiting these areas throughout this week and next week.
October 8, 2015 - Please see (Brown Bag Training) for the new scheduled dates for VOIP User Training held in the LRC. This course is intended for users to learn how to use the new VOIP phones in a day to day work environment and answer any questions that you may have.
September 24, 2015 - Voicemail password have always been a minimum of a 6 digit pin that never expired. However it has been brought to our attention that several users have received warning notification of password to be expired after 120 days. Telecom has configured the voicemail system and changed the rule in the server for the pin password to never expire. We apologies for any inconvenience that it may have caused.
September 10, 2015 - NOC is not responsible or will not be able to support headset connection or issues. We have demo the headsets to make sure that they are user friendly for the user's to connect the devices themselves. If you have any issues or problems with the devices, you will have to call the company's support team for support.
August 27, 2015 - USUHS, AFRRI and Off-site locations must NOT physically move any of the VOIP phones. This causes several security violations and database complications, please let us explain:
DIACAP requirements for ATO network accreditation - we must have a complete diagram or database of where all network devices and network cabling is located throughout each location.
E911 - For security purposes under a VOIP infrastructure we must maintain a accurate database of where each phone is located in case someone dials 911.
Inventory - We must keep a record of each device due to the value of the phone. Any incidents as far as theft or destruction must be reported to Logistics.
Database - NOC is responsible for maintaining the database for each network device and who is assigned to that device. This helps us with troubleshooting incident and request tickets as well as accountability when a department has an issue and needs to isolate the problem.
August 14, 2015 - NOC has completed the deployment of phones for all of USUHS, AFRRI, and Off-site locations. We have identified areas that need cabling, wall mounts, etc. and we will complete those areas once we receive the materials. NOC will continue to troubleshoot any VOIP related or internet connectivity issues immediately. The service desk request will be handled in the order that it has been received in. For any questions or concerns, please contact Telecom hotline at 301-400-6000.
August 4, 2015 - Please be advised that when calling from the new VOIP phone system, you must dial outside (99) in order to contact the DAI Help Desk (301-295-3230) or DTS Help Desk (301-295-6408). This will remain in effect until such time that the Resource Management Information Office (RMI) office is converted to the VOIP phone system.
July 23, 2015 - NOC has hired a contractor to install network cabling throughout all of USUHS to complete deployment of VOIP phones to all the locations that currently has a phone with no network support.
July 23, 2015 - There have been a few reports of users not being able to reach some internal members by dialing the 7 digit number. NOC has identify the problem and are working with the voice engineer to have this resolved as soon as possible. In the meantime, a work around for this issue is to dial 99-1 and then the 10 digit number. NOC will send out a notice once this issue is fixed.
July 06, 2015 - Both WWT and NOC has agreed on a deployment schedule going forward through the month of July and into August. We will commence our new deployment approach during normal business hours from 6:00 am til 4:00 pm Mondays through Thursdays in efforts to get the new VOIP services to the rest of our USUHS community. We are hoping to complete a building a week, averaging about 5 - 10 minutes per work area for deployment. We ask that you keep the questions asked to our deployment technicians to a minimum and advise you to take a look at our VOIP website ( https://sites.google.com/a/usuhs.edu/voip-project/ ) for quick guides, FAQ, etc. We will begin deploying VOIP phones to the remaining areas in building B on July 13th through the 16th. To check on the status of your buildings scheduled phone deployment, please visit the VOIP website and select “Deployment Schedule”. If you have any immediate questions or concerns in regards to VOIP Deployment, you may contact our Telecom Hotline at
(301-400-6000) M-F from 7:00 am till 3:00 pm.
June 23, 2015 - A new schedule for deployment will be announced soon after Bldg B 1st and 2nd floor deployment.
June 23, 2015 - We will be deploying VOIP phones to Bldg B 1st and 2nd floor this Wednesday, June 24th during working hours. We will also conduct a walk-through to make sure that there are no issues. Each phone will come with a printed user quick guide for easy instructions.
April 13, 2015 - NOC has successfully deployed 97% of Rockledge phones this past weekend. We will conduct a walkthrough on Monday to make sure that any known issues are addressed.
April 7, 2015 - NOC will be deploying VOIP phones to Rockledge this weekend, April 11th. The following business day, we will conduct a walk-through to make sure that there are no issues.
March 29, 2015 - NOC has successfully deployed 99.9% of Twinbrook phones this past weekend. We will conduct a walkthrough on Monday and Tuesday to make sure that any known issues are addressed.
March 24, 2015 - We have been receiving tickets explaining that the phone is in a vacant status and that the users can only dial internally. We have explained this in our February 23rd post to the community “If the phone in your area is labeled “Vacant”, this means that we were not able to identify the user. The “Vacant” phone will only be able to dial internally”, please see news archive. NOC needs the following information in order to resolve this issue: 1)Phone number in question and user first and last name of who is assigned to that number. 2) Mac address of the VOIP phone, this can be found on the bottom of the phone or pressing the gear button and select phone information on the menu screen (Host Name is the mac address). 3) Location of the VOIP phone (Building and room number).
March 16, 2015 - NOC has successfully deployed 98% of Bldg 28, 53, 59, 79 phones this past weekend. We will conduct a walkthrough on Monday through Wednesday to make sure that any known issues are addressed.
March 11, 2015 - Buildings 28, 53, 59, and 79 deployment is scheduled for this weekend of the 14th.
March 2, 2015 - NOC has successfully deployed 99% of E Bldg phones this past weekend. We will conduct a walk-through on Monday through Wednesday to make sure that any known issues are addressed. NOC will coordinate with MDL to deploy VOIP phones into their conference rooms in E Bldg at a later time.
February 26, 2015 - Building E deployment is scheduled as planned for this weekend of the 28th, however NOC is revising the VOIP phase deployment to conduct a more accurate site survey, upgrade and configure network gear, and strategies a better deployment plan for our community.
February 25, 2015 - To retrieve your new VOIP voicemail from an outside line, just simple dial your phone number and wait for the voicemail prompt, then press *, enter your phone number and then pin.
February 23, 2015 - NOC has successfully deployed 97% of AFRRI phones this past weekend. However, we have identified issues with a number of locations and will work this week to resolve those problems. If the phone in your area is labeled “Vacant”, this means that we were not able to identify the user. The “Vacant” phone will only be able to dial internally; in order to have full access to the phone you must place a ticket with help desk providing your name, phone number in reference to, and room location.
There are several locations that NOC did not have access to besides the VSD and Radiation Safety Dept areas. If you did not receive a phone, please place a ticket with help desk providing your name, phone number, room location and we will coordinate with you a time to deploy your phone. NOC will identify a personnel in AFRRI to deploy phones to the VSD and Radiation Safety Dept areas.
NOC will conduct a walk through starting today to fix the known issues we have identified, so please bare with us. If you are experiencing any issues or have any questions, please contact the Telecom hotline at 301-400-6000 or place a ticket with the help desk, thank you.
February 20, 2015 - AFRRI voicemail instructions: Dialing into the Verizon voice mail system from any phone, please dial 301-295-2002 and wait for the prompt, press the # sign and you will be prompted to enter your mailbox number (your phone number) and then your 7-digit password.
February 19, 2015 - NOC will keep our legacy voicemail server active for a year. Instruction on how to access your voicemail are as follow: Dialing into the legacy voicemail system from any phone, please dial 301-295-9295 and wait for the prompt, press the # sign and you will be prompted to enter your mailbox number (your phone number) and then your 7-digit password.
February 11, 2015 - Due to Verizon equipment failure that is causing a phone outage in Bldg E, NOC has decided to move Bldg E deployment phase to phase 2 of the VOIP project.
February 10, 2015 - NOC is currently waiting for Verizon to activate our VOIP services, which is scheduled to happen on 2/12/2015. Due to this delay we are moving AFRRI VOIP deployment back to February 21 - 22, 2015.