Using the softphone feature, you can easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection. NOC Telecom provides support for a softphone through the Jabber application, allowing you to simulate your USUHS telephone using your Windows computer.

The Jabber softphone feature is also available for Mac computers, and iOS and Android mobile devices.

Something to consider before getting started

The audio quality of a softphone connection — both what you hear and what the other person hears — is impacted by the microphone and speakers you are using. While most modern computers come with built-in microphones and speakers, you might want to invest in a high-quality headset to improve the audio quality. A headset can also reduce surrounding noise and increase privacy. Headset recommendation.

Receive a call

You must be logged in to the Jabber application to receive a call using your softphone. Settings affect a telephone number regardless if they are set on your desk phone or your softphone. So, for example, if your forward your desk phone to voicemail, your softphone is also forwarded to voicemail and you will not receive calls. Changing the setting on one also changes the setting on the other.

When you receive an incoming call, you’ll see a call window open on your computer screen.

1. 1. Click Answer to accept the call.

   2. Click Decline to forward the call to voicemail.