4. Complete the Additional Phone settings.

• • Phone Number or URI: This is the cell phone number, which will ring following a two second delay, along with your office phone, when this feature is enabled. See below phone number formats.

    • • Prefix>Area Code: 88 1 301XXXYYYY

  • Description: A text description of the device that will ring.

  • Enable Single Number Reach: This feature will ring the remote destination at the same time your office phone rings. By default, this service is set to "always on" when enabled. If this feature is selected, you can also create a schedule for specific times that the cell phone will ring.

  • Enable Move To Mobile: This feature allows you to transfer active calls to and from your office phone and cell phone.

  • Advanced call timing: The parameters in this section are system defaults which for most people do not have to be modified. If modifications are made it is recommended you re-test for correct feature functionality.

5. Enable Mobile Connect to transfer active calls from your office phone to your cell phone by pressing the MobilitySoftkey.

6. The Current Mobile status is listed, MobileConnect On or MobileConnect Off.

7. Press the Select softkey to enable MobileConnect or the Exit softkey to not save changes.

NOTE: If MobileConnect is disabled, it is not automatically re-enabled via your SNR schedules in the Self-Care Portal and will remain off until manually re-enabled from your office phone.

Forwarding an Active Call to Your Cell Phone

1. When on an active call, press the More softkey.

2. Press the Mobility softkey to display the MobileConnect options.

3. Press the Select softkey to send the call to the cell phone or Exit for the call to remain on your office phone.

Resuming a Call on Your Office Phone From Your Cell Phone

• 1. End the call on your cell phone which automatically places the call on hold on your office phone set for 10 seconds.

  2. Press the Resume softkey on your office phone to pick up.

NOTE: If your phone call was completed on your cell phone or you did not press the Resume softkey within 10 seconds, the call is automatically ended.

For additional help activating Single Number Reach

• 1. Please place a request ticket through service desk at servicenow.usuhs.edu/sp/

  2. Click Create Request

  3. Select Request Area to populate sub menus

  4. Select VOIP Phone to populate sub menus

  5. Select “Advanced Options”

  6. Fill out descriptions with the following message:

     1. I request to have Single Number Reach as a feature added to my VOIP profile. The external number that I need added as a redundant way to receive calls is XXX-XXX-XXXX.

  7. Location of the VoIP Phone (Building & Room #): (required)

  8. VoIP Phone Number: (required)

  9. Customers first and last name assigned to number: (required)

  10. MAC Address of VoIP Phone: (required)

  11. (i.e. Press the Application button (located near the voicemail box button) > select Phone Information > Host Name is the MAC Address of the phone)

  12. Save