Embedded Files
Q: How do I log into the Cisco Jabber client?A: Your Sakai Username and Password
Q: How do I start a chat session in the Cisco Jabber client?A: Double click on the name of the contact with whom you want to chat or right click on the contact name and choose Chat.
Q: How do I add a contact in the Cisco Jabber client?A: Click on File > New > Contact. Begin to type the name of the person you are looking for and the field will populate with the closest matches. Once you find the person you are looking for, click on Add. Note: If you wish to add the person to a specific group (folder), click the drop-down next to Add to: and choose the appropriate group name. If the group does not already exist, choose New Group and type the name of the new group to create it
Q: Can I organize my Contacts in the Cisco Jabber client?A: Organize your contacts into Groups. To create new groups. Click on File> New> Group and type the name of the new group you wish to add. Click on Create to finish the process. To move an existing contact into the group, right click on the contact and choose "Move to Group". Next, choose the group into which you want to move the contact.
Q: Can I chat with more than one contact in the same conversation (group chat)?A: Yes. To add someone to a conversation, click on the "Add participant" icon within the chat window. Type the name of the person that you wish to add and click "Add".
Q: How do I access my phone call logs in Jabber?A: You can access your phone call logs by clicking the "Calls" icon along the left side of your Cisco Jabber client window. The "Calls" icon is the middle icon along the gray bar on the left side of the client. This window shows both incoming and outgoing calls (designated by the icon on the right side of the line). Missed calls will show in red. Double clicking an entry in the call log will return the call. Right clicking on a line will give you the option to call the person back, chat with them or delete the call from your log.
Q: Can I forward a voice mail message using the Cisco Jabber client?A: Voice mail messages cannot be forwarded from the Cisco Jabber client.
Q: How do I get Jabber on my mobile device?A: For iPhone and iPad, visit the App Store and download Jabber. For Android, download and install the Jabber app from Google Play.
Q: When I use Jabber to place phone calls, can I use a headset?A: Yes,. headsets are compatible with Jabber.
Q: I have multiple Bluetooth devices paired with my Jabber device. How do I set my preference?A: For Windows: In the Jabber client, select File > Options > Audio. Click to select your preferred device. To list your audio devices in order of preference, click Advanced. For Mac: Select Jabber > Preferences > Audio/Video. After the device is recognized, select the desired device from the listQ: Some of my Jabber features don't seem to be working right. How can I troubleshoot?A: Place an incident ticket into ServiceNow. Telecom will work to help resolve the issue.
Q: Can I chat with more than one contact in the same conversation (group chat)?A: Yes. To add someone to a conversation, click on the "Add participant" icon within the chat window. Type the name of the person that you wish to add and click "Add"
Q: Does Cisco Jabber save my audio settings once I sign out?A: No. Audio settings are not saved or remembered after a sign out. At every log in, user must select the desired audio settings from the list. Click Apply then OK.
Q: How do I start a chat session in the Cisco Jabber client?A: Double click on the name of the contact with whom you want to chat or right click on the contact name and choose Chat.
Q: How do I add a contact in the Cisco Jabber client?A: Click on File > New > Contact. Begin to type the name of the person you are looking for and the field will populate with the closest matches. Once you find the person you are looking for, click on Add. Note: If you wish to add the person to a specific group (folder), click the drop-down next to Add to: and choose the appropriate group name. If the group does not already exist, choose New Group and type the name of the new group to create it
Q: Can I organize my Contacts in the Cisco Jabber client?A: Organize your contacts into Groups. To create new groups. Click on File> New> Group and type the name of the new group you wish to add. Click on Create to finish the process. To move an existing contact into the group, right click on the contact and choose "Move to Group". Next, choose the group into which you want to move the contact.
Q: Can I chat with more than one contact in the same conversation (group chat)?A: Yes. To add someone to a conversation, click on the "Add participant" icon within the chat window. Type the name of the person that you wish to add and click "Add".
Q: How do I access my phone call logs in Jabber?A: You can access your phone call logs by clicking the "Calls" icon along the left side of your Cisco Jabber client window. The "Calls" icon is the middle icon along the gray bar on the left side of the client. This window shows both incoming and outgoing calls (designated by the icon on the right side of the line). Missed calls will show in red. Double clicking an entry in the call log will return the call. Right clicking on a line will give you the option to call the person back, chat with them or delete the call from your log.
Q: Can I forward a voice mail message using the Cisco Jabber client?A: Voice mail messages cannot be forwarded from the Cisco Jabber client.
Q: How do I get Jabber on my mobile device?A: For iPhone and iPad, visit the App Store and download Jabber. For Android, download and install the Jabber app from Google Play.
Q: When I use Jabber to place phone calls, can I use a headset?A: Yes,. headsets are compatible with Jabber.
Q: I have multiple Bluetooth devices paired with my Jabber device. How do I set my preference?A: For Windows: In the Jabber client, select File > Options > Audio. Click to select your preferred device. To list your audio devices in order of preference, click Advanced. For Mac: Select Jabber > Preferences > Audio/Video. After the device is recognized, select the desired device from the listQ: Some of my Jabber features don't seem to be working right. How can I troubleshoot?A: Place an incident ticket into ServiceNow. Telecom will work to help resolve the issue.
Q: Can I chat with more than one contact in the same conversation (group chat)?A: Yes. To add someone to a conversation, click on the "Add participant" icon within the chat window. Type the name of the person that you wish to add and click "Add"
Q: Does Cisco Jabber save my audio settings once I sign out?A: No. Audio settings are not saved or remembered after a sign out. At every log in, user must select the desired audio settings from the list. Click Apply then OK.
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