Introduction

Cisco Jabber is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on your PC/Mac and Mobile Device.

Jabber for Windows

Jabber for MAC

Jabber for Android

Jabber for iOS (iPhone or iPad)

What can I use it for?

• • Use your desktop as a phone in the office (soft phone mode)

  • Use it on a laptop if working from home to message and call people

  • Use it to instant message (IM) - a quick way of asking a question of someone

  • Use it for a team chat or for having a permanent chat room for sharing ideas with other co-workers

  • Use it as a quick way of identifying if people are available

  • Use it in meetings to obtain info needed from colleagues who are not at the meeting

  • Jabber links to your calendar to automatically update your presence status if you are in a meeting.

Quick Start Guide

Features:

Soft phone Mode

If your PC / Mac is equipped with a suitable webcam and microphone, you are able to use Jabber in softphone mode to make voice and video calls directly, without having to use your desk phone.

Please place a request via ServiceNow for Jabber to be installed on your PC or Laptop, so that necessary configuration changes can be made to your phone. Enabling softphone mode is a USUHS service, however, calls are set to long distance only within the U.S., international calls are upon request via ServiceNow. Jabber is also available for mobile devices.

Presence

Show other users if you are available to be contacted. Your status is automatically updated if you are on the phone or in a meeting and you can also configure custom status messages.

Contact Lists And Contact Groups

Add other users to contact lists in Jabber to see their presence status and ring or instant message them by clicking on the appropriate button.

Contacts can be grouped together as required into contact groups.

Quickly search the University’s telephone directory, using the Jabber search facility, and then either ring or instant message the person you searched for by clicking the appropriate button.

Instant Messaging

Quickly send a message to one or more Jabber users at the University. You can also transfer documents using instant messaging.

Voicemail

Access your voicemail messages directly from Jabber and listen to any messages you may have through your PC / Mac.

Calendar Integration

Jabber links to your calendar to automatically update your presence status if you are in a meeting. You are also able to quickly view your calendar from Jabber.

Caller ID On Your PC Or Mac

If your desk phone rings, the caller ID of the person ringing you will be displayed on your PC / Mac.

Group Chats, Group Emails And Conference Calls

Quickly and easily start IM chats or conference calls with a group of Jabber contacts by selecting the required contact group and choosing how you want to communicate with the group.

Jabber for iPhone, iPad and Android Devices

Use your iPhone, iPad or Android devices with Jabber to make and receive voice and video calls as though you are using your desk phone.

You can download the necessary Cisco Jabber apps from the Apple and Google App Stores.

Please be aware that Jabber for iPhone/iPad and Jabber for Android are subject to application management by the device and may be hibernated without your knowledge.

The Jabber for iPhone/iPad and Jabber for Android services will be enabled as required for an individual user. Place a ticket in ServiceNow to request iPhone/iPad or Android services.

Using Jabber Off-Campus

**DO NOT DIAL 911 FROM YOUR JABBER SOFTPHONE DURING AN EMERGENCY SITUATION OFF CAMPUS. **

The softphone technology may not provide sufficient location data for emergency calls. Calls may be misdirected to the wrong emergency response center or the emergency response center can make errors when determining your location.

If you work from home, or somewhere where there is access to the Internet, you can use Jabber to make voice and video calls using your PC, Mac, laptop, tablet or mobile phone as though you are using your desk phone. This depends on the device on which you are using Jabber being equipped with a suitable webcam and microphone.

The Jabber services that will be available to you off-campus will depend on the speed of your connection to the Internet and how many other active users are sharing the available bandwidth. As the level of available bandwidth increases so does the quality of the audio and video calls made using Jabber.

Although it isn’t necessary to connect to the University’s VPN to make use of Jabber when off-campus, if the screen sharing and file transfer features of Jabber are required, then a connection to the University’s VPN will be required.

If your PC is on the Windows Service, Jabber will automatically be installed on your machine. There will be no need to manually install the Jabber software.

For Macs and those PCs not on the Windows Service, the Jabber software will have to be downloaded and installed manually.

Please contact Telecom Hotline at 301-400-6000 if you have any additional questions or require further information.