Embedded Files
The Cisco Call Manager web interface allows you to change and update settings on your IP phone without contacting the helpdesk. You’ll be able to customize the following features:
CISCO Self Care - Web Portal
→ Setup and Assign Speed Dial/Abbreviated Dial Numbers
→ Establish a contact page for your Personal Directory
→ Setup Call Forwarding
To begin, open a web browser(e.g., Google Chrome) and access the Cisco Self Care Portal with the following URL:
Enter the required fields with the following information: Note: SSO should log you in automatically
UserID – Your SSO ID (First Initial, Last Name)
Password – Enter your SSO password.
The Phone page appears immediately after users log in to Unified Communications Self Care Portal. It can also be accessed by clicking “Phones” in the Toolbar. Here you will find the application’s general settings and you will have the ability to program call forwarding and speed dials.
Note: To accessing personal Address Book from the telephone Click on “general Settings”, then enter in a PIN (numeric only)
Note: To accessing personal Address Book from the telephone Click on “general Settings”, then enter in a PIN (numeric only)
Enter in a number of 1-128 numbers long as your pin number which is just for accessing your personal directory from your office telephone.
The settings that appear under the Phones tab allow you to view and configure settings for each of your Cisco Unified IP Phones and Jabber devices. The Phones tab is split into three main sections:
• My Phones—Under My Phones, you can view a summary of all of your phones and add new phones, edit line descriptions In the My Phones window, you can edit phone and line descriptions for your company phones.
Note: Users will see any phones listed under their names including their device profiles for Extension Mobility.
Call forwarding—Under Call forwarding, you can configure call forwarding options for your phones.
Note: Some features are disabled and are only available by making a service desk request using the “advanced Options” under the VOIP category. You will be able to see that these protected features will show the display “deactivated by your administrator”. Should there be additional questions please contact the Telecom Hotline.
• Phone Settings—Under Phone Settings, you can configure phone settings such as speed dial numbers, call history, and call forwarding settings.
Since each phone will be displayed as an ICON , with a default description, you can edit the label for each phone by editing the company phone label. This feature has been disabled by the Administrator.
Step 1 Click the Phones tab.
Step 2 In the left navigation pane, click My Phones.
Step 3 Click the company phone that you want to edit(once).
Step 4 Click Edit from the drop down.
Step 5 Enter the new text for the phone description and phones lines that you want to edit.
Step 6 Click Save.
Download Phone Manual - Active
Step 1 Click the Phones tab.
As you will notice there is an option to download a manual regarding the phone. (Not all features listed may be supported)
Step 2 In the left navigation pane, click
My Phones. Step 3 Click on the phone.
Step 4 Click Download Manual.
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Phone Settings
Phone Settings
Available options that can be used in this area include Speed Dial Numbers, Call History and Phone Contacts.
The Chain Link button, will allow a single user, who is assigned as administrator to multiple phones, to program one list of speed dials on one telephone, then by clicking the chain link, linking that list and deploying it to all other phones in your list.
Set Up Speed Dial Numbers - Active
Step 1 Click the Phones tab.
Step 2 Click Phone Settings.
Step 3 Click Speed Dial Numbers.
Step 4 Do the following:
• If your phones are linked, click Add New Speed Dial.
• If your phones are not linked, select the phone for which you want to add the speed dial number, and then click Add New Speed Dial.
Step 5 In the Number field, enter the contact's name or phone number. Unified Communications Self Care Portal searches the company directory.
You can only search the company directory if your network administrator has enabled you with access. Access is set through Cisco Unified Communications Manager enterprise parameters.
Note: This function is Active.
Step 6 In the Label text box, enter a description for the speed dial number. Your phone will use the description to display the speed dial number.
Step 7 In the Speed Dial text box, assign a speed dial number.
Step 8 Click Save.
Services – Disable
This functions allows users to find different featured services offered by the Administrator.
To set up services:
Step 1 Click the Phones tab.
Step 2 Click Phone Settings.
Step 3 Click Services.
Step 4 Do the following:
• If your phones are linked, click Add New Service Dial.
• If your phones are not linked, select the phone for which you want to add new services, and then click Add New Service.
Step 5 In the pop up menu, select the service you want to add.
You can only add services if your network administrator has enabled you with access. Access is set through Cisco Unified Communications Manager enterprise parameters.
Note: This function is Disabled by the Administrator. (Visual Voicemail will be enabled on all phones)
Step 6 In the Label text box, enter a description for the service. Your phone will use the description to display the service in your global settings.
Step 7 Click Save.
.
Ring Settings – Active
This functions allows users to find different featured services offered by the Administrator.
To set up services:
Step 1 Click the Phones tab.
Step 2 Click Phone Settings.
Step 3 Click Ring Settings.
Step 4 Do the following:
• If your phones are linked, click Add New Service Dial.
• If your phones are not linked, select the phone for which you want to adjust ring settings, and then select “When I’m on a call” or “When I’m not on a call” drop down menu.
Step 5 In the drop down menu, select the ring setting that you want to add.
You can only add ring settings if your network administrator has enabled you with access. Access is set through Cisco Unified Communications Manager enterprise parameters.
Note: This function is Enabled by the Administrator.
Step 7 Click Save.
Set Up Call History - Active
With the log calls box checked all calls for each line will be part of the calls logging to your history list.
Call history allows you to log missed calls for each of the lines on your phones. To set up call history:
Step 1 Click the Phones tab.
Step 2 Click Phone Settings.
Step 3 Click Call History.
Step 4 Check the Log Missed Calls check box for each phone line that you want to save the call history.
Step 5 Click Save.
Note: Each user has one phone contact list for all their phones. There is no option to link and unlink the phone contact list.
Set Up Phone Contacts - Active
Phone contacts allow you to store phone numbers and email addresses for your phone contacts. From your phones, you can browse your list of contacts and place calls directly from the contact list without having to type in the number each time.
Step 1 Click the Phones tab.
Step 2 In the left navigation pane, click Phone Settings.
Step 3 Click Create New Contact. The Add New Phone Contact window appears.
Step 4 Complete the fields with the contact information for the contact.
Step 5 Click OK.
Call Forwarding Options - Active
Call Forwarding Options - Active
When the Forward all Calls check box is checked, all calls that you receive on the phone line will be forwarded to another phone line. The drop-down list box stores a history of the last five numbers that the Call Forwarding
feature was set to forward to.
Set Forward All Calls
Step 1 Click the Phones tab.
Step 2 In the left navigation pane, click Call Forwarding.
Step 3 Click the phone number on which you want to set up call forwarding.
Step 4 Check the Forward calls to: check box.
Step 5 From the Forward calls to drop-down list box, enter the phone number to which you want to forward all calls.
Step 6 Click Save.
Do Not Disturb – Active
Do Not Disturb – Active
The Do Not Disturb feature means that when others call you, you will only hear a single beep instead of a ringing tone. Select Turn on and then click Save if you want to turn on the Do Not Disturb feature for your Cisco desk phone.
Status policy - Disabled
Status policy - Disabled
Turning on status updates means your phones will update your status when you are in a meeting.To turn on status updates, select Automatically update status when there is a meeting on my calendar and then click Save.
General Settings - Active
General Settings - Active
Language has been deactivated by your administrator. The default language is English.
Language - Disabled
Step 1 Click the General Settings tab.
Step 2 Click Display Language drop down menu.
Step 3 Select a language.
Step 4 Click Save.
Client/Portal Password - Disabled
Client/Portal Password has been deactivated by your administrator.
Phone Services PIN – Active
This PIN is used for Extension Mobility, Self-Provisioning and other IP phone services. The new PIN must be between 1 and 128 numbers long. The PIN can only contain numbers, it cannot contain spaces, letters, or special characters.
Step 1 Click the General Settings tab.
Step 2 Click Phone Services PIN.
Step 3 Enter New Phone Pin
Step 4 Confirm New Phone Pin.
Step 5 Click Save.
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