Within VOIP infrastructure, NOC has implemented  Enhanced 9-1-1 (E911) that gives us the ability to provide 911 service or Public Safety Answering Point (PSAP) more detailed information on who is calling and where emergency medical services (EMS) needs to respond to. Each phone has a unique identifier called a mac address that is registered to our centralized system, Cisco Unified Communications Manager (CUCM), that provides the dial tone to your phone. This system allows us to manage each phone, its functions and features while maintaining a database of each user and room location information throughout our University and off-site locations. The importance of maintaining the database and E911 depends on the phone staying at its location. If a user needs to move to a new location please utilize one of the two options

• 1. Place a request through service desk for Telecom to move your profile to a new phone. https://servicenow.usuhs.edu/sp/

  2. Call the Telecom hotline at 301-400-6000 for assistance.

USUHS security and off-site point of contacts has been set up to receive E911 notifications in order to increase response in an emergency situation. Any phones located at the University, AFRRI, or buildings 28, 53, 59, 79 that dials 911 will be routed to 777 to our on base security for emergency response. Any off-site locations that dials 911 will be routed to 911 service Public-safety answering point (PSAP) directly.

OCIO will like to express the importance of our community to be aware of the numbers that they dial so that no one mistakenly dials 911.   Please review the  dialing instructions listed in the training modules.

(https://sites.google.com/a/usuhs.edu/voip-project/about-us/dialing-instructions)