Reimagining Quality in the Digital Era: People, Practices and Standards

 American University of Sharjah| February 25-27, 2024

Tzvetelin Gueorguiev

• ISO 9001 and the traditions of the University of Ruse, Bulgaria in the implementation of a QMS, including BSc, MSc and PhD in Quality Management

• ISO 21001 Project to enhance the implemented ISO 9001-based QMS

• ISO 56000 series and the Centre for Technology Transfer and Intellectual Property

A suggested structure.

• Using ISO 10013:2021 Quality management systems — Guidance for documented information

• Suggested template:

1. Purpose

2. Process context

3. Documented information

4. Process description

5. Annexes and process improvement

1. Purpose

SMART goals

2. Process context

2.1 Process owner and deputy; 

2.2 Interested parties; 

2.3 Process Interaction Network (PIN);

2.4 Turtle Diagram.

;3. Documented information: 

3.1 Documented information of internal origin;

3.2 Documented information of external origin.

4. Process description

4.1 ISO 9001:2015 requirements; 

4.2 Organizational activities; 

4.3 Correlation matrix; 

4.4 Process flowchart and SIPOC diagram.

5. Annexes and process improvement

5.1 Annexes; 

5.2 Process improvement; 

5.3 Matrix of risks and opportunities, and relevant action plans.

An overview.

• International projects: ESCOLA, BENEFIT, HIIT, TECCHED, etc.

• Teaching students: BSc, MSc, PhD, and University of Prishtina International Summer University – experience with custom websites and some “how to” suggestions

• Consulting industrial partners: Witte Automotive Bulgaria, Linamar Montupet, SKF Bearings, etc.

An overview.

• ISO 9004:2018 Quality management — Quality of an organization — Guidance to achieve sustained success;

• Clause 11.4 Innovation / Table A.32 Self-assessment of the detailed elements of 11.4 – 5 Maturity levels.

A discussion of the 5 maturity levels.

An overview.

An overview.

• ISO 56002:2019 Innovation management — Innovation management system — Guidance.

• Clause 6.4 Innovation portfolios

An overview.

The University of Ruse is one of the pioneers in implementing an ISO 9001-based quality management system. The desire to have a less general and more specific quality management system has been boosted by the publication of ISO 21001:2018.

The Technology Transfer and Intellectual Property Centre (TTIPC) at the University of Ruse “Angel Kanchev” is integrating elements of innovation management systems. This improvement to the existing quality management systems integrates the requirements of ISO 9001:2015 and ISO 21001:2018 with the guidance of ISO 56002:2019.

• ISO 16192:2024 Space systems — Lessons learned — Principles and guidelines;

• ISO 30401:2018 Knowledge management systems — Requirements.

A closure of the presentation.

https://sites.google.com/view/tzvetelingueorguiev/