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What is necessary to talk to a traveller before presenting a brochure?
When talking about the tour, what is necessary for the traveller to get information from the traveller?
- Information about the need and desire of the traveller
What do you need to ensure when you present a brochure to a traveller?
- Ensure that your name, agency, and contact information are recorded anywhere in the brochure.
What are the things which should be kept in mind when presenting the brochures to the traveller?
- Provide one or two brochures to travellers who appear suitable based on their needs and preferences
Which option is less confusing for travellers?
- Limited option
Why is it necessary to highlight the main elements of brochures with a highlighter?
- So that essential elements can be highlighted because the passenger reviews the brochure later.
What should be kept in mind while showing brochures to travellers?
- Take the passengers to the essential elements of the brochures and make sure the customer understands the key points
What should the traveller be encouraged to do with the brochures?
- Encourage them to read all aspects of the brochures
What are the areas that should be specifically included in the brochures?
- What is included in and excluded from the tour
- Cancellation policy
- Operator's liability and responsibility
- Important rates, fares and taxes
- Deposit and payment schedule
What is the need to remember about the meetings related to the journey?
- Develop a checklist of items to cover in your initial meeting and follow-up conversations
Creating a checklist of your inaugural meeting and for future encounters with the traveller, how will this help you?
- Will allow you to deliver a more consistent sales approach
What are the things involved in the Tour Brochier Checklist?
- Cost
- Itinerary
- Group Size
- Pace
- Terminology
- Single Supplement
- Consumer Protection
- Conditions
- Questions
What are the related costs that travellers should be aware of?
- What is included and excluded in the price of the tour?
Why is it necessary to make the passenger aware of what is included in the price of the tour and what is excluded?
- Will help them to determine how much extra money is required on their tour
What are the things that contribute to the cost of travel?
- Accommodations
- Airfare
- Attraction
- Meals
- Sightseeing
- Taxes
- Transfers
When thinking of travelling, what question should be asked of the passenger?
- What they want to see and how they want to experience it
What are the questions that are required to ask the traveller related to the size of the group?
- Be sure to ask your clients about the size of the group with which they are most comfortable
Why is it necessary to choose a suitable type of group for a passenger?
- Tours come in many different sizes, and you must match your client with an appropriate type of group
What should be kept in mind when focusing on the speed of the tour?
- Check the tour's itinerary
After observing the tour's travel program, which thing is necessary to ensure?
- Check the tour's itinerary carefully to determine the tour's pace and whether or not it matches your client's taste
What are the things that should be kept in mind when synchronising the tour program with your traveller's taste?
- Client's Age
- Health
- Interest
- Taste
Why is it necessary to ensure that your traveller understands the language and vocabulary used in the brochure?
- Because there are significant differences in terminology between countries
If your traveller is travelling alone, then what should he know about?
- If your traveller is travelling alone, make sure they know about Single Supplements
What things should a traveller know about the Single Supplement rate?
- How can this rate affect the value of his tour
How can Single Supplements affect the price of the tour?
- The cost of a tour is decided based on two or more people who will stay in one hotel room
Why is it necessary to know whether the proposed tour is a member of an organisation?
- To find out if the organisation provides the Consumer Protection Scheme or not
What important thing about the tour should you explain to your client?
- If the proposed tour is a member of any organisation that provides consumer protection, then you should explain to your client its importance
What terms are required to be reviewed?
- It is necessary to review the conditions related to liability and responsibility
In some countries, customers need to sign a document. Why is this done?
- To ensure that the traveller has read and understood the rules and conditions
Why does the customer need to sign the document?
- Protects to travel agent who works on behalf of the tour operator against unauthorised legal action taken by the customer
Who is the travel agent?
- The travel agent is a middleman working between the customer and the tour operator
What is the need to make sure about the questions asked by the customer?
- Ensure that you answer all your customers' questions
What does a good sales process include?
- A good sales process involves listening, identifying, and answering the needs and wants of the customer
How is the cost of the tour determined?
- Type of transport
- Quality of accommodations
- Quantity and quality of sightseeing and attractions
- Type of occupancy
- Travel insurance
How will the transportation cost affect the cost of the tour?
- The way a traveller will arrive at the point of departure affects the cost of the tour
How will the traveller arrive at the point of departure, and how will it affect the cost of the tour?
- If the passengers fly from their home to the point of departure
What is one of the single most significant expenses in the cost of a tour?
- The most significant expenditure in the cost of the tour is the type of housing and its quality
How can the traveller reduce the cost of the tour through accommodation?
- If the passenger stays at a budget-class hotel, then the cost can be substantially saved compared to staying in a deluxe or luxury hotel
How do the tourist sites and attractions affect the cost of the tour?
- The type and number of attractions and features included in the travel program greatly influence the cost of the tour
How is the cost of most of the tour fixed?
- Most tour prices are provided as a per-person double occupancy rate
What does it mean for two people per person?
- This means that each person is sharing a hotel room with another person
If the traveller is travelling alone, at what rate will he have to pay?
- If the traveller is travelling alone, then he has to pay a single supplement rate
How much is a single supplement rate costlier than the double occupancy rate?
- 50%
What do many tour operators offer to cover different types of situations?
- Alternative Travel Insurance
How is alternative travel insurance helpful for passengers?
- This optional insurance will affect the price of a tour, but can offer peace of mind to the tour participants
What can travel insurance cover include?
- Accidental death
- Emergency medical expense
- Loss or damage of baggage and travel documents
- Medical transport expense
- Travel delay
- Trip cancellation and interruption
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