CHAIN
A group of hotels managed or owned by one organization.
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CHECK - IN
A procedure whereby a hotel guest or airline passenger is registered as having arrived. Check-in may require presenting payment, reservations, or other documentation or identification.
A procedure whereby a hotel guest or airline passenger is registered as having arrived. Check-in may require presenting payment, reservations, or other documentation or identification.
CHECK - OUT
To pay and leave the hotel. Procedure of closing or settling a guest room account at the time of departure, and notifying appropriate departments for necessary file adjustments and room clean-up.
To pay and leave the hotel. Procedure of closing or settling a guest room account at the time of departure, and notifying appropriate departments for necessary file adjustments and room clean-up.
CHECK OUT TIME
Time designated by the hotel for guest to vacate the rooms at the end of stay.
Time designated by the hotel for guest to vacate the rooms at the end of stay.
CONNECTING DOORS
Two adjoining rooms accessible to one another by a connecting door between them.
Two adjoining rooms accessible to one another by a connecting door between them.
CORPORATE HOTEL CHAIN
A hotel organisation that has its own brand, which may be managed by a conglomerate or by the corporate chain.
A hotel organisation that has its own brand, which may be managed by a conglomerate or by the corporate chain.
DO NOT DISTURB (DND)
Abbreviation indicating that the guest does not want his room to be entered nor does he/she want to be disturbed.
Abbreviation indicating that the guest does not want his room to be entered nor does he/she want to be disturbed.
EXTENDED STAY
Extended Stay Hotels focus on attracting hotel guests for extended stays. These hotels quote weekly rates.
Extended Stay Hotels focus on attracting hotel guests for extended stays. These hotels quote weekly rates.
EXTRA BED
A type of bed that can be easily transported to the guest room. Intended for only one person.
A type of bed that can be easily transported to the guest room. Intended for only one person.
HOTEL AND TRAVEL INDEX (HTI)
A quarterly publication listing thousands of hotel properties worldwide, used by many professional travel agents
A quarterly publication listing thousands of hotel properties worldwide, used by many professional travel agents
HOTEL CHAIN
A group of affiliated hotels.
A group of affiliated hotels.
HOTEL CLASSIFICATIONS
Classification of a hotel by its amenities, facilities, service and cost. Qualifications and terms may vary by country.
Classification of a hotel by its amenities, facilities, service and cost. Qualifications and terms may vary by country.
HOTELIER
The owner or manager of a hotel.
The owner or manager of a hotel.
HOW TO SURVIVE IN A HOTEL FIRE
To survive in a hotel fire the precautions which passenger should take are check the exits, walk down the corridor and find the fire exits, check the exit to make sure that they are useable, count the dour ways and any other features between room and exit, find nearest fire alarm check the room because it is important to know the layout of the room, keep the room key close to where you sleep, try the window, how do they open, look out the window to see what is outside and carry a reliable flashlight in the baggage.
To survive in a hotel fire the precautions which passenger should take are check the exits, walk down the corridor and find the fire exits, check the exit to make sure that they are useable, count the dour ways and any other features between room and exit, find nearest fire alarm check the room because it is important to know the layout of the room, keep the room key close to where you sleep, try the window, how do they open, look out the window to see what is outside and carry a reliable flashlight in the baggage.
IN - ROOM DINING
Food and beverage served in the sleeping rooms also known as “room service”.
Food and beverage served in the sleeping rooms also known as “room service”.
INTERCONTINENTAL
Spanning more than one continent
Spanning more than one continent
MASTER KEY
The key that can open all guest rooms in the hotel.
The key that can open all guest rooms in the hotel.
NO SHOW GUEST
A guest who does not arrive when accommodation is reserved.
A guest who does not arrive when accommodation is reserved.
OCCUPANCY (OCC)
Occupancy is the percentage of available rooms sold during a specified period. Occupancy is calculated by dividing the number of rooms sold by rooms available.
Occupancy is the percentage of available rooms sold during a specified period. Occupancy is calculated by dividing the number of rooms sold by rooms available.
PEAK NIGHT
Referring to the night during a meeting when most rooms are occupied by those in attendance.
Referring to the night during a meeting when most rooms are occupied by those in attendance.
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