Motor insurance/takaful provides coverage for loss or damage to your vehicle resulting from accidents, fire, or theft. It also covers your liability, or that of your authorised drivers, for bodily injury or death to third parties, as well as loss or damage to third‑party property.

GiCheckLindung-i is an online platform that enables customers to renew insurance anytime and anywhere. 

PUSPAKOM Teknik Sdn. Bhd. is a registered agency for the following:​

• Allianz General Insurance Company (Malaysia) Berhad: KL39686

• Zurich General Takaful Malaysia Berhad: ​ T70432P-000​

Please contact PUSPAKOM Customer Careline, from Monday to Friday between 9.00am and 5.45pm ​

• Phone number: +603 5101 7000 ​

• Email: customerservice@puspakom.com.my

Once submitted, our team will register your complaint and conduct an investigation. You will receive a response within 14 days and be kept updated if additional time is needed.

Vehicle insurance/takaful provides financial security. For example, liability coverage can assist with expenses if you are involved in a car accident, covering legal fees, medical costs for an injured individual, or compensation for lost income if the injuries prevent you from working.

Many comprehensive and some third-party, fire and theft plans come with extras like roadside assistance, legal liabilities and accidents. Coverage includes losses or damages due to accident, fire or theft as well as third-party bodily injury, death and third-party property losses or damages.

Go to our website to get the quote and proceed to make your contribution via the payment methods provided. You will receive an email once the application is approved.

Yes. You can renew your motorcycle policy/certificate (private – motor) under comprehensive and third-party coverage.

You have the option to make contribution via FPX payment. 

It will be delivered to you within a few minutes after payment is successfully made.

You will receive a receipt by email. If you are still unsure, may contact our hotline at +03 5101 7000 or email customerservice@puspakom.com.my.

An email from the platform payment gateway provider will be sent to you once payment for renewal is successfully completed.

The renewed policy is delivered within minutes after successful payment. You may request cancellation by sending us the cover note and reason. Upon cancellation, you are entitled to a refund of the pro-rated contribution for the unexpired period of cover, subject to the certificate terms. No refund is allowed if there is a claim under the certificate.

Process:

1. Contact us via WhatsApp or email to request cancellation and refund.

2. Your request will be verified and processed within 24 hours.

3. You will receive notification via email; the refund will be processed by the bank.

4. Receive your refund within three weeks via direct credit to your bank account. 

Alternatively, you can also contact the insurer/takaful operator directly to process the cancellation of your coverage and refund of your premium/contribution.

Yes, PUSPAKOM Teknik Sdn. Bhd as registered agent provides:

• Product advisory

• Assistance in changing/updating policy details

• Claims assistance

Alternatively, you may also contact your chosen insurance company for after sales services.

An NCD is a discount given to drivers who have not made a claim during the previous year of the takaful period. The amount depends on the type of vehicle, coverage, and the number of claim-free years. Private cars can accumulate up to 55% NCD. If a claim is made, NCD resets to 0% and will rebuild after paying premium for another year.

You can check via https://www.mycarinfo.com.my/ncdcheck/online 

Please contact your insurance/takaful provider as follow:

• Allianz General Insurance Company (Malaysia) Berhad: 1-300-22-5542

• Zurich General Takaful Malaysia Berhad: 1-300-888-622

Four steps to take if you are involved in an accident and wish to file a claim:

Step 1 - Immediately make a police report after the accident in 24 hours.

Step 2 - Notify insurance/takaful company about the accident and get a claim form to complete. If the vehicle is drivable, send the vehicle to a nearby panel workshop. If not, please call your insurance/takaful company’s hotline number for towing services.

Step 3 - Make sure you submit supporting documents to insurance/takaful company or workshop.

Step 4 - Authorisation for repairs will be issued to the workshop by insurance/takaful company. 

Please ensure the IC number and vehicle plate number are entered in the correct format without any spaces or dashes.

Please check the vehicle eligibility, driver age requirements, and selected coverage type. You may try switching to a different coverage type.

Please wait 10 minutes and try again. If the issue persists, email irtu@puspakom.com.my to for further assistance.

Please wait 5 minutes and retry the transaction. If the issue continues, you may try selecting a different insurance/takaful provider.

Your renewal request can no longer be processed online due to the policy lapse. Please email your request to for assistance.

You may contact the hotline at or email for support.

The quotation validity period has expired, and the contribution amount may have changed. Please generate a new quotation to proceed.