Campaign Period: 21 October – 5 November 2025
Organized by: Senang.io 

The Cashback Campaign is a limited-time promotion by Senang.io to reward customers who purchase their Comprehensive Car or Motorcycle Insurance with Roadtax through our online platform at takaful.senang.io. 

During the campaign period, customers will enjoy: 

- RM20 Cashback for Car Comprehensive Insurance + Roadtax purchases. 

- RM10 Cashback for Motorcycle Comprehensive Insurance + Roadtax purchases. 

- Additional 5% Discount on the total premium. 

You are eligible if: 

- You purchase a Comprehensive Car or Motorcycle policy with Roadtax on takaful.senang.io. 

- You complete your payment via FPX or Direct Bank Transfer (bank-in slip). 

- The purchase is made between 21 October and 5 November 2025. 

- You submit your cashback details through the official Google Form. 

- RM20 Cashback for Car Comprehensive Insurance + Roadtax 

- RM10 Cashback for Motorcycle Comprehensive Insurance + Roadtax 

In addition to the cashback, you will automatically receive a 5% discount on your insurance premium during the campaign period. 

Only the following payment methods qualify: 

• FPX (online bank transfer) 

• Direct Bank Transfer (manual bank-in) 

Payments made via credit card, e-wallet, instalment plans, or salary deduction are not eligible.

To claim your cashback: 

1. Purchase a Comprehensive Car or Motorcycle Insurance policy with Roadtax on takaful.senang.io. 

2. Pay via FPX or Direct Bank Transfer. 

3. Fill in the official Cashback Submission Form with your details and upload your payment proof. 

https://forms.office.com/r/E1ndD9n953

4. Cashback will be credited to your bank account within 2 weeks from submission. 

You’ll need to provide: 

- Full Name 

- Owner’s Name (if different) 

- Bank Account Number 

- Bank Name 

- Email Address 

- Phone Number 

- Vehicle Registration Number 

- Insurer / Takaful Operator Name 

- Portal Quote ID 

- Upload Proof of Payment (FPX receipt or bank-in slip) 

Cashback will be credited within 2 weeks after you submit your details via the Google Form with accurate information. 

Incorrect or incomplete details may cause delays or disqualification from the cashback campaign. Please ensure all information is accurate before submitting. 

Yes. You may claim cashback for multiple policies, as long as each policy meets the campaign criteria. 

No. This campaign’s cashback and 5% discount cannot be combined with other promotions or discounts beyond those stated. 

Payments made after 5 November 2025 are not eligible for cashback, even if the quotation was generated earlier. 

If you haven’t received your cashback after 14 working days, please contact our support team: 

finance@senang.io 

Include your Full Name, Quote ID, and Proof of Payment for faster processing. 

No. Cashback will only be credited to the policyholder’s or vehicle owner’s bank account as stated in the submission form. 

This campaign applies to policies purchased on takaful.senang.io under: 

- Takaful Ikhlas General Berhad 

- Zurich General Takaful Malaysia Berhad (subject to product availability) 

If a policy is cancelled, Senang.io reserves the right to deduct or recover the cashback amount from any future refunds or payments. 

Yes. Senang.io reserves the right to amend, suspend, or terminate the campaign or its terms at any time without prior notice. 

- Cashback is non-transferable and non-exchangeable. 

- One cashback claim per policy only. 

- Duplicate or fraudulent submissions will be disqualified. 

- Senang.io’s decision on all matters related to this campaign is final and binding. 

This product provide coverage to loss or damage to your own vehicle due to accident, fire or theft. The product also cover your liability or your authorised drivers’ liability to third party for bodily injury and death or third party property loss or damage. 

DGLME is a digital takaful portal that helps you to compare rates and contribute motor takaful for the best selection. The platform is also equipped with a renewal service and provides delivery of road tax directly to the customer's doorstep. By providing this service, customers can now easily make takaful contribution anytime and anywhere. DGLME aims to ensure that this process is easily accessible, affordable and reliable especially for those who emphasise on Shariah compliant product. DGLME provides ongoing after-sales support to ensure customers are well protected. 

DGLME is a marketing partner of senang.io., the takaful agencies are registered under the following.

• Etiqa General Takaful Berhad: V0037895

• Syarikat Takaful Malaysia Am Berhad: GCA06084

• Takaful Ikhlas General Berhad: GTX000007

• Zurich General Takaful Malaysia Berhad: T63795H-001

Please contact our digital platform provider, Senang from Monday to Friday between 9.00AM and 6.00PM.

• WhatsApp: +018-955 9931

• Email: customercare@senang.io 

If you wish to file a complaint, please refer to the following options:

1. Contact us via WhatsApp at +018-955 9931

2. Email us at customercare@senang.io

3. Visit the nearest branch to submit your feedback or complaint in person

Once your complaint has been submitted, our team will register your complaint case and conduct an investigation. You will receive a response with the outcome within 14 days. We will keep you updated on the status of your complaint and notify you if additional time is needed for the investigation.

Vehicle takaful provides financial security. For example, liability coverage can assist with expenses if you are involved in a car accident, covering legal fees, medical costs for an injured individual, or compensation for lost income if the injuries prevent you from working. 

Many comprehensive and some third party, fire and theft plans come with extras like roadside assistance, legal liabilities and accidents. We protect you from losses or damages due to accident, fire or theft as well as third party bodily injury, death and third party property losses or damages. 

You can go to our website to get the quote and proceed to make contribution via the payment methods provided. You will receive an email once the application is approved. 

Yes, you can renew your motorcycle certificate (private - motor) under comprehensive and third parties coverage. 

You are required to make payment for all outstanding traffic offenses recorded before proceeding with renewal. The database system will check any pending and blacklisted summons records on the Road and Transport Department (JPJ) and Royal Malaysia Police (PDRM) online services. 

Road tax and delivery charges are RM10.00. It is included in the pricing when the customer renew their certificate. 

You have the option to make contribution via online banking or credit card payment. 

You will receive receipt through your email. However, if you are still worried, you can WhatsApp our customer hotline number +6011-61603071 or email us at customercare@senang.io 

The platform offers digital and/or physical road tax options. For the digital version, you can access your road tax application through the mysikap app once your contribution is successfully processed. If you opt for a physical road tax, it will be mailed to your specified delivery address. 

An email from platform payment gateway provider will be sent to you once payment for renewal is successfully completed. 

The renewed policy is delivered to you within few minutes after payment is successfully made. You may request to cancel by sending us the cover note and reason for cancellation. The cancel and refund process as follows:

1. Contact us via WhatsApp or email to request for cancellation and refund.

2. Your request will be verified and processed within 24 hours.

3. You will receive notification via email. The refund money will be processed by the bank.

4. Receive your refund money within three weeks via direct credit to your bank account. 

An NCD is a discount given to drivers who have never made a claim during the previous year of the takaful period. The amount of NCD depends on the type of vehicle, coverage and the number of years covered did not file a claim. NCD can increase if the covered did not file a claim over the years. A private car can normally accumulate up to 55% of NCD. Hence, if the covered makes a claim the NCD will go to 0% again, after paying a premium amount for a year the NCD will start building once more. 

You can check your eligibility through https://www.mycarinfo.com.my/ncdcheck/online 

Please contact your takaful provider as follow:

• Etiqa General Takaful Berhad: 1-300-13-8888

• Syarikat Takaful Malaysia Am Berhad: 1-300 88 252 385

• Takaful Ikhlas General Berhad: 1-800-88-1186

• Zurich General Takaful Malaysia Berhad: 1-300-888-622

Four steps to take if you are involved in an accident and wish to file a claim:

Step 1 - Immediately make a police report after the accident in 24 hours

Step 2 - Notify takaful company about the accident and get a claim form to complete. If the vehicle is drivable, send the vehicle to a nearby panel workshop. If not, please call your takaful company’s hotline number for towing services.

Step 3 - Make sure you submit supporting documents to takaful company or workshop.

Step 4 - Authorisation for repairs will be issued to the workshop by takaful company.