PACIFIC Medi-Cash is a protection plan which provides you with daily income for each day of hospitalisation for eligible treatment of a medical condition or accident. The plan also offers value added benefits including diabetes complication benefit, prosthesis allowance, diabetes care benefit and funeral expenses.This policy will provide you with the assurance of financial protection so that you can focus on your recovery.

This product is underwritten by The Pacific Insurance Berhad.

Malaysian citizen resides permanently in Malaysia between the ages of eighteen (18) years to sixty (60) years old (aged next birthday) at the time of application who possesses a valid Malaysian National Registration Identity Card Number (NRIC). The policy is renewable up to aged sixty-five (65) next birthday.

You may purchase in PACIFIC Medi-Cash via the Medi-Cash app. In the event of a claim, you will need to provide the required supporting documents to submit your claims.

No, you can only purchase in this insurance for yourself.

Policy will be attached in the purchased email within the same day once you have successfully purchase in PACIFIC Medi-Cash.

No cancellation is allowed once your policy is issued.

No change or transfer of policy ownership is allowed once the policy is issued.

Yes, you may participate in this product up to two (2) months in advance. However, no cancellation is allowed once your policy is issued.

Yes, you may participate in this product up to two (2) months in advance. However, no cancellation is allowed once your policy is issued.

If you have inquiries regarding your policy, you may contact Pacific Insurance's Call Centre at 1-800-88-2121 between 8.45AM - 5.30PM, Mondays to Fridays. If you have inquiries related to PACIFIC Medi-Cash account or products and services, you may send your feedback to [URL]. and our team will assist you accordingly.

If you wish to file a complaint, please refer to the following options:

1. Contact us at [phone number]

2. Email us at [email]

3. Visit the nearest branch to submit your feedback or complaint in person

Once your complaint has been submitted, our team will register your complaint case and conduct an investigation. You will receive a response with the outcome within 14 days. We will keep you updated on the status of your complaint and notify you if additional time is needed for the investigation.

You can make payment via online banking, credit or debit card.

If the payment is not successful, the policy will not be issued and you will be redirected to the homepage. Do ensure your online banking, credit or debit card information is accurate prior to making payment.

You can make payment via online banking, credit or debit card.

Once your policy is issued, no cancellation or return of contribution is allowed.