Help center - Smoke Alarm

Smoke Alarm (Co2+heat...)

Smoke+Co2 Combo

(includes heat sensor)

(SiXCOMBOA)

Smoke

(includes heat sensor)

(SiXSMOKEVA)

Co2

(Does not include heat sensor)

(SiXCOA)

Heat

(SSHE5R0-29WH)

S24 does not commonly use this as other sensors have it already installed

Wired Smoke

WE DO NOT USE WIRED WE ONLY USE BATTERY

Update: 12/11/24 We are ok to ship out Smoke/Co2 sensor and learn them in with 3ps if the cx is willing.

Do not test any smoke/co2 combos -Although they may have a test button, because of the seriousness of these devices ADT will still call them and send out ems.
Heat sensors are rated for up to 135°F And are never allowed to be in an Attic or Garage (We do not sell a 195°F model)
Will not show up on panel and can not be bypassed But It does show up on 3ps/equipment list
CR123A 3-volt batteries (x2 batteries with regular and x4 when its 3-for-one combo)
Heat sensor will show as a separate sensor on 3ps (However they are both in the same device) example 44Bedroom smoke 45Bedroom heat
If you want to bypass the sensor DELETE the sensor and learn it back in when they are ready.
Learning in a smoke/co2 sensor is the same as a peripheral, just simply have them remove the battery

You can put the system into test mode to avoid any EMS call to the property

Open 3ps
Have cx pull the battery tab out of the bottom of the smoke sensor
Use Add device on 3ps + have them put batteries back in
The smoke alarm may ask about what language they want, after that they will just need to push the test button
Eventually the smoke alarm will say enrollment successful and then it will show up under peripherals on 3ps

Mounting/Dismounting

Issue: Chirping or constant alarms?

Cause: in a lot of cases its not our product, its some 3rd party

Solution:

- Check status on 3ps (Make sure it shows up on website)
- If there are no errors or history 9/10 times its going to be another device not with adt or S24

Issue: Tamper alarm?

Cause: Good chance it was not properly twisted back into place

Solution:

- Ensure it is properly twisted into place
- You can try to re-learn it in with 3ps
- may need to ship out a new sensor

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