Cause:  Could be cross wired or could be a power fluctuation  

• Solution: 

  • Check it wires are damaged 

  • Check if Outlet is still working

  • System reboot But may need to get a tech visit

Issue: ERRORCODE Battery Dead/Missing

Cause:  Battery is having a malfunction 

• Solution: Schedule for a tech visit  

Issue: ERRORCODE WiFi Fault (Or Broadband out) 

Cause: Most likely changed WiFi provider/ISP (or name/password) 

• Solution: 

  • This is just a notification and does not hurt their system Unless they have an extra panel and wifi extenders

  • Simple Panel Reboot Or Select WiFiNetwork Or Swap from dual-path to cell 

Issue: ERRORCODE GEODEVICE Malfunction

Cause: Poor phone service, 

• Solution: call their cell service provider

  • This issue is related to the cell tower and does not have anything to do with our equipment (example: having an AT&T service in Southern Illinois when all they have are Verizon towers, etc...) 

Issue: ERRORCODE Radio Not Responding

• Cause:  Usually means there is a power issue

• Solution: Try a remote restart but you may need to Schedule for a tech visit  

Issue: Major Sound/Noise Delay? 

• • Cause:  Could be power, could be too much bandwidth traffic, could also be attenuation 

  • Solution: (10-15 seconds is a normal amount to wait, any longer is excessive) Do a panel reboot 

Issue: Frozen

• • Cause: Could be a power issue

  • Solution: Factory Reset 

Issue: Extra panel keeps dying when taken off the panel

Cause: Panel wires are possibly stretched way too far 

• Solution: 

  • To a factory reset on the panel (not just a reboot)

Issue: Keeps going Armed Stay instead of Armed away