Help center

3ps Guide

Remember to use Dealer number and Account number to locate customer profile

Make sure to click on the device and not the tab

Remember to have system in a Disarmed Status

Text Guide

Add Device: Sensor or Peripheral

(3ps) Delete the old sensor if necessary
Have Cx place tape on Bracket
(3ps) Select Add Sensor or Peripheral
(3ps) Click Begin learn mode, then wait until it shows learning mode
Have the Cx Pull the Tab (If they already did that before, just have them take out the battery)
(3ps) Listen for a beep and EXIT/EDIT to appear on 3ps.
Have Cx place Bracket on Sensor
Have Cx mount the Sensor (just put it in the same spot as before)(If they took out battery have them put it back in)
(3ps) Rename the sensor
(3ps) Do a factory restart, inform the cx that this can take 10-15 minutes to show on their side of things

Add Device: Keyfob

Add device
Select add Keyfob
Click Begin learn mode, then wait until it shows learning mode
Have them hold top two buttons
Listen for a beep and EXIT/EDIT to appear on 3ps.
This can take 10-15 minutes to show on the cx side of things.
They can also do a system reset after the fact to have a clean install

Add Device: WiFi Extender

Plug extender into an outlet
Wait for lights to turn from amber to green
Use a needle to hold down the Factory reset button 15 seconds
(if there is a switch, and there may not be, flip it from Access Point to the Extender status
Log into 3ps
Delete the old sensor if necessary
Add device
Click Begin learn mode, then wait until it shows learning mode
Select Add Sensor or Peripheral
Listen for a beep and EXIT/EDIT to appear on 3ps.
This can take 10-15 minutes to show on the cx side of things.
They can also do a system reset after the fact to have a clean install

Add Device: Z-wave

Smartplug+lamp module+Doorlock+Thermostat

Plug Device into an outlet
Select tools
Add device
Select Z wave (at bottom)
Select Start Z-wave add mode
Have them activate device

(press a button or be plugged in etc)

Sometimes if this fails you may need to try to select delete mode instead

1. Select Delete Mode
2. Delete sensor if it pops-up
3. Now you can do Start Z-wave add mode
Listen for a beep and EXIT/EDIT to appear on 3ps.
Then rename the sensor what it needs to be
This can take 10-15 minutes to show on the cx side of things.
They can also do a system reset after the fact to have a clean install

Panel Reset

Click on equipment

Click on Panel

Click on Hard Reset (This can take 3-5 minutes)

Send Command (This can take 3-5 minutes)

Screen Black or Starting-up/Standby

Will now show Resideo (manufacturers logo)

Back to normal

Add Sensor/Peripheral

Have Cx place tape on Bracket

Keep old Bracket on wall and have them take off the old Sensor

(3ps) Add Device

(3ps) Add Sensor

(3ps) Click BEGIN LEARN MODE, then wait until it shows learn mode

Have the Cx Pull the Tab (Or take battery out if they already pulled Tab)

(3ps)

(Listen for a BEEP)

Click on EXIT/EDIT

(3ps) Rename Sensor

Have Cx slide Bracket on Sensor

Have Cx place Sensor on Wall

[Its important its the exact same way as the old (logo facing the right way etc...)]

(3ps) Do a system restart if necessary

have then wait about 5-15 min for it to appear

See d/w placement guide for alternative visual aid

Add Z-wave

(3ps) Add Device

Select Z-WAVE

Start Z-Wave Add mode

Have them press button

(3ps)

(Listen for a BEEP)

Click on EXIT/EDIT

(3ps) Rename Sensor

(3ps) Do a system restart if necessary

have then wait about 5-15 min for it to appear

Delete Sensor

Select any sensor on the list

Select DELETE SENSOR

Select the specific sensor(s) you want to remove, then press DELETE

[can take about 5-1min]

(3ps) Do a system restart if necessary

have then wait about 5-15 min for it to appear

Turn Off/On Notifications for a sensor

They have 3 options for notifications (PUSH, TEXT, EMAIL, [Push just means pop-ups on their home screen]

Remote Toolkit

Toolkit Actions

Once they accept the notification, you can log in as a User to the Web Site (if it wont advance they haven't accept the email)

Remote Toolkit

Entry Delay

They can disable the alarm with a keyfob or app but there is also by default an entry delay to give them time to turn the system off. (It will start to make a couple beeps, when the alarm is triggered it will be rapid beeps)