Help center - D/W Sensors

Door and Window Sensors

Device that uses a magnet to detect when a separation has occurred (Door/window open or close)

SHOCK Sensor Redirects here. (similar sensor But is more sensitive to the wall being hit)

SLIM Sensor Redirects here. (similar sensor but significantly smaller [AAA Battery] )

FAQ:

Regular Door/Window Sensor

Shock D/W

Old D/W

Slim D/W

Alignment Guide

(CR-123 Battery model)
A Shock sensor should never be on a door
It can be screwed into the wall- However this is only if the cx requests for it. By default we use double-sided mounting tape
Changes in weather can effect the viscosity of the sticky tape and cause them to fall
There are Slim door/window sensors that the cx can replace the regular ones with, however these may be ran as an upcharge
Notification comes from the panel. It can be a chime, voice, or both

Common Issues:

Issue: Not Network?

Cause: Too far away to get a signal

Solution:

- They will need a tech appointment with a repeater (we cant have the cx install the repeater and smart plug is z wave only)

Issue: Door/Window is closed but it says open on the ADT panel?

Cause: Usually Misaligned

Solution:

- Have cx check to see if it is properly aligned (They may need additional mounting adhesive if its in a weird position)
- Confirm that the sensor isn't on backwards (Residio logo should always be facing towards the small magnet.
- Do a System Restart on 3ps (or they can manually do it on the panel) (if fails order a new sensor)

Issue: Door/Window constantly goes off?

Cause: Possibly incorrect settings

Solution:

- Check 3ps on sensors information and make sure entry/exit delay 1 is the set not perimeter

Issue: Tamper Alert?

Cause: Misaligned or internal damage from fall or being hit

Solution:

- Remove the back cover and front cover and have them place it back on.
- Have cx check to see if it is properly aligned (They may need additional mounting adhesive if its in a weird position)
- Do a System Restart on 3ps (or they can manually do it on the panel)
- If error still shows up then order them a new one in the mail

Issue: It just wont do anything?

Cause: Could be internal damage or not learned in

Solution:

- Check status on 3ps (Make sure it shows up on website)
- Do a System Restart on 3ps (or they can manually do it on the panel)
- If error still shows up then order them a new one in the mail

Issue: Fell off the wall?

Cause: Temperature fluctuation, etc

Solution:

- You can order them a repair kit for the sensor (If noticeable damage we can ship a new one)
- IF they can get it put back up in the same position Do a System Restart on 3ps (or they can manually do it on the panel)