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Smartlock

Remote control lock for door

Requires a preexisting deadbolt to work

FAQ:

external view

internal view

Satin Nickel

Venetian Bronze

Polished Brass

Kwikset [Kwikset 914 Deadbolt]
(quick-set) is the brand we use (no longer use Yale as a default, if they want Yale it has to be specifically requested)
(x4) AA battery (HIGHLY recommend Duracell or high performance battery for the lock to work properly)
- - we cant ship out AA due to legal concerns with the post office but we can credit them 10 for AA batteries

Specifications:

Common Issues:

This model does come with a key, its given to the cx or left in the box

Issue: Lost their manual Key

Cause: They lost the key to the doorlock (not the key-code)

Solution:

- We do not have and will not ship out a new key. They must contact a locksmith as this is their responsibility (similar to buying a safe from Walmart/Lowe's)

Issue: Forgot their code to door

Cause: Forgot the code to the lock (not lost the key)

Solution:

- Factory restart the doorlock is the only way to resolve, they will use their manual key for the time being

Issue: Keeps constantly saying "locking"or wont go to a locked status?

Cause: The battery is too weak for the lock, or the lock is misaligned on the door or hole may be too small

Solution:

- First step is to swap or ship out new battery, if this fails then it will need to be realigned by our technician

Issue: Lights turned off and it wont work?

Cause: Bad battery (if more extreme possible internal damage but this is exceptionally rare)

Solution:

By default the code will be the same as the panel code, but it can be changed on ADT app.
Kwikset can have independent codes manually put into it at the physical location of the doorlock (over 100)
- - HOWEVER IF THEY DO THIS THEY CAN NOT ACCESS IT THROUGH THE ADT APP ANYMORE
    - Always advise to change code in the app not manually