FAQ:
T mobile is the only Hotspot WiFi that will work with the cameras
(others may work but are not known to be reliable)
Star-link is the only Satellite WiFi that can be compatible with the cameras
Covers for the outside of the camera are an option, they are relatively cheap and found on websites like amazon
If the outside temperature drops below freezing, your doorbell will stop charging the battery to protect it from damage
Common issues:
Issue: Blurry spot, lines, weird artifacts on screen
Cause: Internal camera lens damage
Solution:
Order a new camera for the cx (unless they don't have the ability to install it IE: Outdoor but have no ladder then schedule a tech)
Issue: Dead and wont charge
Cause: Problem with the internal battery
Solution:
Order new camera for the cx
Issue: Battery Dies rapidly
Cause: Camera is being used way too much and drains battery fast
Solution:
Adjust settings in the App (most common are zones + sensitivity) Turn off Outside Of Zone detection
Issue: Video Pauses or Skips/ OR / Camera keeps randomly going offline
Cause: Bad WiFi Connection, too much traffic or possibly may need a WiFi extender
Solution:
Increase bandwidth, Upgrade internet plan with your ISP, Get WiFi extender
Issue: Video NOT AVAILABLE Error
Cause: Video got corrupted because of a lapse in wi-fi
Solution:
Keep an eye on WiFi, their broadband is causing issues
Issue: Video is in black and white all the time
Cause: "Night Vision" set to "always on" instead of "auto"
Solution:
Change settings
Doorbell Battery
📐Measurements:
Width 1.8 in (46 mm)
Depth 0.95 in (24.1 mm)
Height 6.3 in (160 mm)
⚖️Weight:
7.3 oz (206 g)
🎨Colors:
S24 only offers Snow
📷Camera:
(⅓ inch)
(1.3-megapixel color sensor)
(6x digital zoom)
🌙Night vision:
(10Ft)
(Ten 850 nm infrared LEDs with IR cut filter)
👁️FOV:
145° diagonal with 3:4 ratio
📽️Video:
HD(960 x 1280 pixels)
(Up to 1080p)
(Up to 30 FPS)
(H.264 encoding)
📶Wireless:
802.11a/b/g/n/ac
(2.4 GHz and 5 GHz)Wi-Fi.
WEP, WPA, WPA2, WPA3
Encryption supported.
Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
32°F to 140°F
⚡Power:
8-24VAC[volts]
10VA
50/60hz Transformer
🔋Rechargeable battery pack:
with option to wire –
requires 8-24VAC
Doorbell Hardwired
📐Measurements:
Width 1.7 in (42 mm)
Depth 1.1 in (28 mm)
Height 5.2 in (131 mm)
⚖️Weight:
4.9 oz (140 g)
🎨Colors:
S24 only offers Snow
📷Camera:
(⅓ inch)
(1.3-megapixel color sensor)
(6x digital zoom)
🌙Night vision:
(10Ft)
(Ten 850 nm infrared LEDs with IR cut filter)
👁️FOV:
145° diagonal with 3:4 ratio
📽️Video:
HD(960 x 1280 pixels)
(Up to 1080p)
(Up to 30 FPS)
(H.264 encoding)
📶Wireless:
802.11a/b/g/n/ac
(2.4 GHz and 5 GHz)Wi-Fi.
WEP, WPA, WPA2, WPA3
Encryption supported.
Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
32°F to 140°F
⚡Power:
16-24VAC[volts]
10VA
(50/60hz Transformer)
Change Status Light Brightness?