Help center - Doorbell

Google Doorbell

FAQ:

T mobile is the only Hotspot WiFi that will work with the cameras
- - (others may work but are not known to be reliable)
Star-link is the only Satellite WiFi that can be compatible with the cameras
Covers for the outside of the camera are an option, they are relatively cheap and found on websites like amazon
If the outside temperature drops below freezing, your doorbell will stop charging the battery to protect it from damage

Common issues:

Issue: Blurry spot, lines, weird artifacts on screen

Cause: Internal camera lens damage

Solution:

Order a new camera for the cx (unless they don't have the ability to install it IE: Outdoor but have no ladder then schedule a tech)

Issue: Dead and wont charge

Cause: Problem with the internal battery

Solution:

Issue: Battery Dies rapidly

Cause: Camera is being used way too much and drains battery fast

Solution:

Adjust settings in the App (most common are zones + sensitivity) Turn off Outside Of Zone detection

Issue: Video Pauses or Skips/ OR / Camera keeps randomly going offline

Cause: Bad WiFi Connection, too much traffic or possibly may need a WiFi extender

Solution:

Issue: Video NOT AVAILABLE Error

Cause: Video got corrupted because of a lapse in wi-fi

Solution:

Issue: Video is in black and white all the time

Cause: "Night Vision" set to "always on" instead of "auto"

Solution:

Doorbell Battery

📐Measurements:
- - Width 1.8 in (46 mm)
  - Depth 0.95 in (24.1 mm)
  - Height 6.3 in (160 mm)
⚖️Weight:
- - 7.3 oz (206 g)

🎨Colors:
- - S24 only offers Snow
📷Camera:
- - (⅓ inch)
  - (1.3-megapixel color sensor)
  - (6x digital zoom)
🌙Night vision:
- - (10Ft)
  - (Ten 850 nm infrared LEDs with IR cut filter)
👁️FOV:
- - 145° diagonal with 3:4 ratio
📽️Video:
- - HD(960 x 1280 pixels)
  - (Up to 1080p)
  - (Up to 30 FPS)
  - (H.264 encoding)
📶Wireless:
- - 802.11a/b/g/n/ac
  - (2.4 GHz and 5 GHz)Wi-Fi.
  - WEP, WPA, WPA2, WPA3
  - Encryption supported.
  - Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
- - 32°F to 140°F
⚡Power:
- - 8-24VAC[volts]
  - 10VA
  - 50/60hz Transformer
🔋Rechargeable battery pack:
- - - - with option to wire –
      - requires 8-24VAC

Doorbell Hardwired

📐Measurements:
- - Width 1.7 in (42 mm)
  - Depth 1.1 in (28 mm)
  - Height 5.2 in (131 mm)
⚖️Weight:
- - 4.9 oz (140 g)

🌙Night vision:
- - (10Ft)
  - (Ten 850 nm infrared LEDs with IR cut filter)
👁️FOV:
- - 145° diagonal with 3:4 ratio
📽️Video:
- - HD(960 x 1280 pixels)
  - (Up to 1080p)
  - (Up to 30 FPS)
  - (H.264 encoding)
📶Wireless:
- - 802.11a/b/g/n/ac
  - (2.4 GHz and 5 GHz)Wi-Fi.
  - WEP, WPA, WPA2, WPA3
  - Encryption supported.
  - Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
- - 32°F to 140°F
⚡Power:
- - 16-24VAC[volts]
  - 10VA
  - (50/60hz Transformer)

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