Help center - Outdoor

Google Outdoor Camera

(Anti-Theft Lock)+(Power Cable)+(Setup Code)

Reset button on the Back

Common Issues:

Issue: Blurry spot, lines, weird artifacts on screen

Cause: Internal camera lens damage

Solution:

Order a new camera for the cx (unless they don't have the ability to install it IE: Outdoor but have no ladder then schedule a tech)

Issue: Battery shows low or dead

Cause: Usually an issue where the wire was spliced (sometimes it could be a simple as they have the power plug inserted backwards)

Solution:

Have them check the bottom of the camera and that the power cable is actually connected.
Check the outlet the cam runs to is still good
If all else fails, almost always requires a tech visit, due to us not being able to troubleshoot a spliced/bad wire on the phone

The Floodlight camera consist of two parts. A) The lighting component B) The camera component

Floodlight to WiFi? Only possible if they can physically reach the camera part and pull it off to press the reset button and grab the setup code (otherwise a service call)

Position A

Position B

Floodlight Settings

Floodlight Policy:

Outdoor Camera

📐Measurements:
- - Width: 3.27 in (8.3 cm)
  - Depth: 3.27 in (8.3 cm)
  - Height: --------------
⚖️Weight:
- - 14.04 oz (398 g)

🎨Colors:
- - S24 only offers Snow
📷Camera:
- - 1/2.8-inch
  - 2-megapixel sensor
  - 6x digital zoom
  - (16:9 aspect ratio)

🌙Night vision:
- - Up to 20 ft (6.10 m)
👁️FOV:
- - (130° diagonal field of view)
  - (16:9 aspect ratio)
📽️Video:
- - HD(1920x1080)
  - (Up to 1080p)
  - (Up to 30 FPS)
  - (H.264 encoding)
📶Wireless:
- - 802.11a/b/g/n/ac
  - (2.4 GHz and 5 GHz)Wi-Fi.
  - WEP, WPA, WPA2, WPA3
  - Encryption supported.
  - Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
- - –4°F to 104°F
⚡Power:
- - Built-in rechargeable 6 Ah, 3.65V lithium-ion battery
  - 3.3 ft (1 m) indoor rated charging cable
  - 7.5W USB-A power adapter
  - 50/60hz Transformer

Indoor Camera

📐Measurements:
- - Width: 2.52 in (64.03 mm)
  - Depth: 2.24 in (56.93 mm)
  - Height: 3.88 in (98.47 mm)
⚖️Weight:
- - 14.1 oz (393 g)

🎨Colors:
- - S24 only offers Snow
📷Camera:
- - 1/2.8-inch
  - 2-megapixel color sensor
  - 6x digital zoom
  - (16:9 aspect ratio)

🌙Night vision:
- - Up to 15 ft (4.6 m)
👁️FOV:
- - (135° diagonal field of view)
  - (16:9 aspect ratio)
📽️Video:
- - HD(1920x1080)
  - (Up to 1080p)
  - (Up to 30 FPS)
  - (H.264 encoding)
📶Wireless:
- - 802.11a/b/g/n/ac
  - (2.4 GHz and 5 GHz)Wi-Fi.
  - WEP, WPA, WPA2, WPA3
  - Encryption supported.
  - Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
- - 32°F to 104°F
⚡Power:
- - Attached 10 ft (3.0 m) power cable with USB-A connector
  - 7.5W USB-A power adapter

Floodlight Camera (same as outdoor)

- 📐Measurements:
  - Width: 12.4 in (31.5 cm)
  - Depth: 6.5 in (16.5 cm)
  - Height: 3.66 in (9.3 cm)
⚖️Weight:
- - 41.09 oz (1165 g)

🎨Colors:
- - S24 only offers Snow
📷Camera:
- - 1/2.8-inch
  - 2-megapixel sensor
  - 6x digital zoom
  - (16:9 aspect ratio)

🌙Night vision:
- - Up to 20 ft (6.10 m)
👁️FOV:
- - (130° diagonal field of view)
  - (16:9 aspect ratio)
📽️Video:
- - HD(1920x1080)
  - (Up to 1080p)
  - (Up to 30 FPS)
  - (H.264 encoding)
📶Wireless:
- - 802.11a/b/g/n/ac
  - (2.4 GHz and 5 GHz)Wi-Fi.
  - WEP, WPA, WPA2, WPA3
  - Encryption supported.
  - Bluetooth Low Energy (BLE)
🌡️Operating Temperature:
- - –4°F to 104°F
⚡Power:
- - (Camera) Built-in rechargeable 6 Ah, 3.65V lithium-ion battery
  - (floodlights)Hardwired:
  - (floodlights)100-240V AC
  - (Both) 50/60hz Transformer
💡Lighting:
- - Two lights
  - 2400 lumens maximum brightness
  - 4000K color temperature

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