• Has 4 AA batteries but can be hardwired for power 

• For hard-wiring, we do not sell the C-wire nor install it, this must be done by an HVAC tech  (Verified with Tech 11/09/24)

• The difference between this standard edition and the "smart/learning" Thermostat  is that the other has a built-in motion detector connected to AI to auto adjust temps. (can also add a mesh network in the house with mini sensors to auto adjust to those rooms. You can also manually create schedules) 

• "Not have enough heat" is usually related to a heat-pump

• Troubleshooting works with ADT (Alarm.com t-2000 or other series-) Thermostat 

• Google nest thermostat is not compatible unless we special ordered them the learning thermostat

Troubleshoot

1. Confirm if it has a heat-pump (this is not our responsibility, they need to have a HVAC check this out, not our techs) 

2. If no heat-pump then there isn't anything that can be done, they can call up HVAC for further support. 

3. 3ps 

4. Request access (not the regular login)

5. Settings

6. Manage Devices

7. Select the thermostat

8. specific settings

9. toggle "normal" to "heat-pump" (or vice versa if its an issue)