Product Quality Control

We can't afford having Client Complaints

There can be no ambiguity when it comes to the characteristics that products or services must exhibit, as agreed with the client.

For example: the client wants an AC unit capable of heating a room to 25ºC. What is the area and volume of the room? What insulation does it have? What is the starting temperature? In how much time? These details make all the difference in the technical sizing of the product, the materials used, the production process, the cost, etc.

Quality must translate the client’s requirements into technical specifications in order to monitor product conformity. It should include:

• Defining product technical specifications, considering the client’s perspective, the capacity and performance of the production process, and the applicable technical and market standards

• Defining control and specification limits for the product’s physical, chemical, or functional characteristics, as a basis for Statistical Process Control

• Detailed mapping of production stages and identification of critical points vulnerable to failures or quality deviations

• Establishing sampling methodologies based on market-accepted standards, agreed with the client, and integrated into verification plans

• Identifying (and anticipating) process variation trends that impact product quality, and collaborating with the technical team in their resolution

We help carry out this process in a simple and straightforward way.