“Success is measured over the course of a lifetime, not at the end of a semester.”
Credit: Ken Martin, Vision, Goals and Action Plans
Purpose is essential. It drives, motivates and gives focus. But, how do you communicate it in your organization and turn it into action? Use the Pyramid of Purpose
The Pyramid of Purpose is a simple tool laying out the hierarchy of an organization’s strategic plan. The original version contains four questions: Why? What? How? and Who? While useful, it is incomplete. This is why I have extended it to the full “5W1H’ questions to further specify what is meant.
As the picture shows, the Pyramid of Purpose puts the 5W+1H questions in a particular order. There is a logic to this. From abstract to specific, the questions refer to the following:
WHY? This question asks for the overall purpose of the organization and the strategy, which is often reflected in an organization's Mission and Vision statements. It captures the organization’s primary reason for existence, why it does what it does.
WHERE? A demarcation of scope and location. As most organizations do not address the entire world, it is useful to specify for which (part of the) organization, industry, or region the Why? question applies. This includes describing who is affected, or which unit, department or region.
WHAT? Turning the overall purpose into clear and measurable goals and objectives. At this level it becomes clear what is meant with the overall purpose. Given that this may be different for different units and departments, the Pyramid may split from here on downwards so that the What? How? When? and Who? questions are answered differently for each of them.
HOW? At this level, you explain what needs to be done in order to achieve the goals and objectives of the previous level. This includes defining actions, initiatives, tasks, projects, or anything else that describes what needs to happen and change to achieve the objectives and thereby the organization’s purpose.
WHEN? Once it is clear what needs to be done and how, the next step is to define when. This concerns setting priorities and making decisions about what will be done and what not, and about when and in which order. It leads to a high-level long-term roadmap and a short-term concrete action plan that drives action throughout the organization.
WHO? The final question concerns the allocation of people and resources. This includes budgeting and reserving sufficient capacity for executing the plan that results from the previous levels. Without assigning clear tasks and responsibilities, nothing will really happen, making this last step as important as the previous five. [STO]
Lesson 1: Understand the Power of Decisions
Our decisions, both big and small, shape our lives. By making conscious and thoughtful choices, we can steer our lives in the direction we desire.
Lesson 2: Identify Your Decision-Making Process
Everyone has a unique way of making decisions. Understanding your own process, including your biases and tendencies, can help you make better choices.
Lesson 3: Gather Information and Consider Alternatives
Don't rush into decisions without adequate information. Gather relevant facts, consider different perspectives, and explore various options before making a choice.
Lesson 4: Evaluate the Potential Consequences
Every decision has consequences, both positive and negative. Carefully evaluate the potential outcomes of your choices before committing to a course of action.
Lesson 5: Seek Wise Counsel
Don't hesitate to seek advice from trusted friends, mentors, or professionals when facing complex or important decisions.
Lesson 6: Make Decisions with Conviction
Once you've carefully considered your options, make a decision with conviction and confidence. Stand behind your choices and don't dwell on what-ifs.
Lesson 7: Learn from Mistakes and Move Forward
Mistakes are inevitable, but they can also be valuable learning experiences. Reflect on your missteps, identify areas for improvement, and use the knowledge to make better decisions in the future.
"Motivation gets you going, but discipline keeps you growing."
"Discipline is the bridge between goals and accomplishment."
Why should I care about building self-discipline?
Forbes 20 People Skills | What are people skills?
ឆន្ទៈ គឺមានសេចក្តីប្រាថ្នាលើកិច្ចការ Will
វីរិយៈ គឺឧស្សាហ៍ធ្វើកិច្ចការ សិក្សារៀនសូត្រមិនខ្ជិលច្រអូស Pursue effort/persevere
ចិត្តៈ គឺយកចិត្តទុកដាក់ផ្ចិតផ្ចង់ក្នុងកិច្ចការ Be conscious
វីមំសា គឺធ្វើការពិចារណារកហេតុផលដោយបញ្ញា Investigate
ប្រភព៖ វចនានុក្រមខ្មែរ Khmer Dictionary,
Samdech about Chuon Nath
កត់ត្រាកិច្ចការឱ្យបានត្រឹមត្រូវ Capture - Collect what has your attention
សួរនាំបញ្ជាក់កិច្ចការឱ្យច្បាស់ Clarify - Process what it means
រៀបចំចាត់ចែងកិច្ចការតាមលំដាប់លំដោយ Organize - Put it where it belongs
រំឭកវាឱ្យបានរឿយៗ Reflect - Review frequently
ចូលរួមទាក់ទងជាមួយភាគីពាក់ព័ន្ធ ធ្វើកិច្ចការ Engage - Simply do
Know Your Path
Live with Compassion
Embrace Mindfulness
Practice Moderation
Cultivate Patience
Let Go of Attachments
Seek Wisdom
Practice Gratitude
Foster Right Speech
Be Present in the Journey
Reading | ធម៌នាំឱ្យវិនាស ១២យ៉ាង | Thirty-Eight Supreme Blessings
Dream Big Dreams
Develop a Clear Sense of Direction
See Yourself as Self-Employed
Do What You Love to Do
Commit to Excellence
Work Longer and Harder
Dedicate Yourself to Lifelong Learning
Pay Yourself First
Learn Every Detail of Your Business
Dedicate Yourself to Serving Others
Be Absolutely Honest with Yourself and Others
Determine Your Highest Priorities and Concentrate on Them Single-Mindedly
Develop a Reputation for Speed and Dependability
Be Prepared to Climb from Peak to Peak
Practice Self-Discipline in All Things
Unlock Your Inborn Creativity
Get around the Right People
Take Excellent Care of Your Physical Health
Be Decisive and Action Oriented
Never Allow Failure to Be an Option
Pass the “Persistence Test”
Habit 1: Be Proactive®
I am responsible for my education and life.
Habit 2: Begin With the End in Mind®
I have a plan for what I want to accomplish.
Habit 3: Put First Things First®
I do the most important things first.
Habit 4: Think Win-Win®
I am considerate of others, but I also have the courage to stand up for myself.
Habit 5: Seek First to Understand, Then to Be Understood®
I hear people out before expressing my own opinion.
Habit 6: Synergize®
I value the strengths of other people and combine them with my own to solve problems.
Habit 7: Sharpen the Saw®
I regularly recharge my body, heart, mind, and spirit so I can stay sharp and improve myself.
Whether it's a bad relationship, a dead-end career, or a harmful habit, Dr. McGraw's 10 Life Laws will empower you to take responsibility for your own actions and break free from self-destructive patterns. Drawing upon more than fifteen years of experience, Dr. McGraw explores each of the 10 Life Laws necessary to succeed:
Life Law #1: You either get it, or you don't.
Strategy: Become one of those who gets it.
Life Law #2: You create your own experience.
Strategy: Acknowledge and accept accountability for your life.
Life Law #3: People do what works.
Strategy: Identify the payoffs that drive your behavior and that of others.
Life Law #4: You cannot change what you do not acknowledge.
Strategy: Get real with yourself about your life and everybody in it.
Life Law #5: Life rewards action.
Strategy: Make careful decisions and then pull the trigger.
Life Law #6: There is no reality; only perception.
Strategy: Identify the filters through which you view the world.
Life Law #7: Life is managed; it is not cured.
Strategy: Learn to take charge of your life.
Life Law #8: We teach people how to treat us.
Strategy: Own, rather than complain about, how people treat you.
Life Law #9: There is power in forgiveness.
Strategy: Open your eyes to what anger and resentment are doing to you.
Life Law #10: You have to name it before you can claim it.
Strategy: Get clear about what you want and take your turn.
Readings: #2
Use these Voice of the Customer (VoC) techniques to gather insights, improve experiences, and build loyalty.
Interviews – One-on-one conversations to uncover deep insights
Online Surveys – Quick and scalable feedback collection
Emails – Analyze customer sentiments through email interactions
Live Chat – Capture real-time customer concerns and questions
Feedback Forms – Structured forms for targeted feedback
Social Listening – Monitor social media to hear unfiltered opinions
Website Behavior – Track how users interact with your website
Focus Groups – Small group discussions for qualitative insights
Call Recordings – Review calls to spot recurring issues and trends
Reviews – Customer ratings and comments from public platforms
Net Promoter Score (NPS) – Measure loyalty with a simple question
User Testing – Observe users in action to improve usability
In-person Surveys – Gather feedback face-to-face in real time
“What you are is what you have done. What you will be is what you do now.” _Buddha