How to Log In to Salesforce

How to Log In to Salesforce

Created: 06/15/2025
Last Updated: 06/15/2025

Summary:
This article provides step-by-step instructions on how to log in to your Salesforce account through a web browser or mobile app. It also includes tips for resolving common login issues.

Applies To:
System/Platform: Salesforce (Web and Mobile App)
User Level: All Staff

Steps:

1. Log in via Web Browser:
   
   

   • Go to https://login.salesforce.com.
     
     

   • Enter your username (usually your work email).
     
     

   • Enter your password and click Log In.
     
     

   • If prompted, complete Multi-Factor Authentication (MFA) using the Salesforce Authenticator app or text message code.
     
     

2. Log in via Mobile App:
   
   

   • Download the Salesforce app from the App Store or Google Play.
     
     

   • Open the app and tap Log In.
     
     

   • Enter your login credentials and complete MFA.
     
     

   • You may be asked to allow notifications—tap Allow for smoother authentication.
     
     

Troubleshooting Tips:

• If you forgot your password, click Forgot Your Password? on the login page.
  
  

• Make sure you're using the correct login URL—some organizations use custom domains (e.g., companyname.my.salesforce.com).
  
  

• Clear your browser’s cache if the page isn’t loading properly.
  
  

• If MFA fails, ensure your authenticator app is set up and synced with your current device.
  
  

Related Articles:
[Resetting Your Salesforce Password]
[Setting Up Salesforce Multi-Factor Authentication]

Contributor Notes (Optional):
Updated to reflect changes from Salesforce Spring '25 Release.

License:
This article is shared under a Creative Commons Attribution 4.0 International License. You’re free to copy, share, or adapt it as long as you give credit.