How to Use Dialpad

How to Use Dialpad

Created: 06/19/2025
Last Updated: 06/19/2025

Summary:
This article explains how to use Dialpad, a cloud-based phone system, for making and receiving calls, sending messages, and managing contacts.

Applies To:
System/Platform: Dialpad Web App, Dialpad Desktop App (Windows, macOS), Dialpad Mobile App (iOS, Android)
User Level: All users with Dialpad accounts

Steps:

1. Sign In to Dialpad:
   
   

   • Open the Dialpad app or go to dialpad.com.
     
     

   • Enter your email and password, then sign in.
     
     

2. Make a Call:
   
   

   • Click or tap the Dialpad icon (phone keypad).
     
     

   • Enter the phone number or search for a contact name.
     
     

   • Click or tap the Call button to start the call.
     
     

3. Answer a Call:
   
   

   • When a call comes in, click or tap the Answer button.
     
     

   • To decline, click or tap Decline or Ignore.
     
     

4. Send a Message:
   
   

   • Select the Messages tab or icon.
     
     

   • Choose an existing conversation or start a new one by searching for a contact.
     
     

   • Type your message and press Send.
     
     

5. Access Voicemail:
   
   

   • Click or tap the Voicemail tab or icon.
     
     

   • Listen to messages and delete or save as needed.
     
     

6. Manage Contacts:
   
   

   • Go to the Contacts tab.
     
     

   • Add, edit, or delete contacts as needed.
     
     

7. Use Additional Features:
   
   

   • Start video calls, schedule meetings, or share your screen using the respective buttons within the app.
     
     

Troubleshooting Tips:

• Ensure you have a stable internet connection for calls.
  
  

• Check microphone and speaker permissions if others can’t hear you.
  
  

• Restart the app if calls drop or fail to connect.
  
  

• Update the app regularly to access the latest features.
  
  

• Contact IT support if you experience persistent issues.
  
  

Related Articles:

• [How to Schedule a Meeting in Dialpad]
  
  

• [Setting Up Voicemail Greetings]
  
  

• [Dialpad Mobile App User Guide]
  
  

Contributor Notes (Optional):

• Tested on Dialpad version 4.15.
  
  

License:
This article is shared under a Creative Commons Attribution 4.0 International License. You’re free to copy, share, or adapt it as long as you give credit.