How to Request a Name Change on an Account
Created: 06/19/2025
Last Updated: 06/19/2025
Summary:
This article explains the process for requesting a name change on a user account to ensure that system records and access credentials reflect the user’s current legal name.
Applies To:
System/Platform: Active Directory, Microsoft 365, HR Systems, Internal Account Management Tools
User Level: All employees, HR staff, Managers, IT Support
Steps:
Gather Required Documentation:
Obtain official documentation supporting the name change (e.g., marriage certificate, court order, government ID).
Notify HR Department:
Submit the documentation to HR to update the employee records.
Submit a Name Change Request to IT:
Access the IT service portal or designated request system.
Complete the name change request form with the following information:
Current username and account details
New legal name
Attach proof of name change documentation (if required)
Review and Approval:
The request will be reviewed by HR and IT for verification.
Account Update by IT:
IT will update the user’s account information, including username, email address, and display name in relevant systems.
Confirmation:
You will receive notification once the name change has been completed.
Update Personal Devices and Applications:
Sign out and sign back in on all devices and apps to reflect the updated account name.
Troubleshooting Tips:
If you do not receive confirmation within the expected timeframe (usually 1-3 business days), follow up with IT support.
Ensure all documentation is clear and valid to avoid delays.
If access issues occur after the name change, contact IT support for assistance.
Related Articles:
[How to Reset Your Password]
[Updating Personal Information in HR Systems]
[Setting Up Email Signatures After Name Change]
Contributor Notes (Optional):
Process updated to comply with new data privacy regulations.
License:
This article is shared under a Creative Commons Attribution 4.0 International License. You’re free to copy, share, or adapt it as long as you give credit.