How to Request a Name Change

How to Request a Name Change on an Account

Created: 06/19/2025
Last Updated: 06/19/2025

Summary:
This article explains the process for requesting a name change on a user account to ensure that system records and access credentials reflect the user’s current legal name.

Applies To:
System/Platform: Active Directory, Microsoft 365, HR Systems, Internal Account Management Tools
User Level: All employees, HR staff, Managers, IT Support

Steps:

1. Gather Required Documentation:
   
   

   • Obtain official documentation supporting the name change (e.g., marriage certificate, court order, government ID).
     
     

2. Notify HR Department:
   
   

   • Submit the documentation to HR to update the employee records.
     
     

3. Submit a Name Change Request to IT:
   
   

   • Access the IT service portal or designated request system.
     
     

   • Complete the name change request form with the following information:
     
     

     • Current username and account details
       
       

     • New legal name
       
       

     • Attach proof of name change documentation (if required)
       
       

4. Review and Approval:
   
   

   • The request will be reviewed by HR and IT for verification.
     
     

5. Account Update by IT:
   
   

   • IT will update the user’s account information, including username, email address, and display name in relevant systems.
     
     

6. Confirmation:
   
   

   • You will receive notification once the name change has been completed.
     
     

7. Update Personal Devices and Applications:
   
   

   • Sign out and sign back in on all devices and apps to reflect the updated account name.
     
     

Troubleshooting Tips:

• If you do not receive confirmation within the expected timeframe (usually 1-3 business days), follow up with IT support.
  
  

• Ensure all documentation is clear and valid to avoid delays.
  
  

• If access issues occur after the name change, contact IT support for assistance.
  
  

Related Articles:

• [How to Reset Your Password]
  
  

• [Updating Personal Information in HR Systems]
  
  

• [Setting Up Email Signatures After Name Change]
  
  

Contributor Notes (Optional):

• Process updated to comply with new data privacy regulations.
  
  

License:
This article is shared under a Creative Commons Attribution 4.0 International License. You’re free to copy, share, or adapt it as long as you give credit.