Welcome to the Help Desk Knowledgebase (OER)
What is this?
This is a shared, open educational resource (OER) designed to support help desk professionals. Here, you’ll find helpful how-to articles, troubleshooting guides, and quick tips written by people who’ve been in your shoes.
Why it matters:
Too often, IT support knowledge stays locked in inboxes, private docs, or behind company firewalls. This resource is here to change that. By making these articles open and easy to share, we’re helping each other solve problems faster and build a stronger support community.
Who this is for:
Help desk technicians looking for quick, reliable guides
IT managers working to improve documentation practices
Trainers building onboarding materials
Anyone interested in contributing to an open IT resource
What makes this an OER?
Everything here is free to access, share, and remix under a Creative Commons license. That means you’re welcome to reuse the content, adapt it for your own team, or add new material.
Get Started:
Browse articles in the Knowledgebase
Read our Add New Article tab to learn how to share your own tips