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HotelPlanner Training Playbook
Home
Soft Skills
Induction to HotelPlanner
Hotel Glossary
Reservation Flow
Type of Reservations
Individual Booking Steps
Find a Booking
Initial Quizz
Customer Service Calls
Special Discounts
Currency
Service Fee
Search Hotels
Payment IVR
Type It
Text It
Say It
Recap Payment IVR
Documentation & Notes
Refund Protection
Charge and Disputes
Using Slack Tool
Modification Of Reservations
Vouchers
Voice Escalation Matrix
Take a Inbound Call
Make a Outbound Call
Call Flow voice
Sending Receipt
Cancelations
Critical Alerts on Call Voice
Voice Learning Evaluation
Groups Calls
Groups and Extended Stays
Group Flights
Meeting Space Only
Travel Agent
Travel Agencies
Call Verbiage Groups
Mapping
48 Hour Check-In Group Block
Critical Alerts on Call Groups
Groups Learning Evaluation
Phonetic Alphabet
US State Abbreviations
Let's Talk About QA
Training Perception
Tickets System
CS Historical
HotelPlanner Training Playbook
INDIVIDUAL
BOOKING
Learn about the booking process.
How to
make a reservation
on the HotelPlanner Platform?
The booking begins on the
hotelplanner.com
website by clicking on the
"Sing In" button
.
Let's make a Individual Reservation!!
Individual bookings are for 8 rooms or less.
1° Step |
User & Credentials
You will be assigned
personal credentials
that should not be shared with anyone.
All your movements in the HotelPlanner platform will be registered with this user.
Take care of it.
2
° Step |
User & Credentials
When you enter the main reservation page you will be able to start with the Hotel search form,
You'll need to know:
Where to go.
What are the dates of travel.
Number of rooms.
With this information you will be able to start a reservation.
3
° Step |
Choosing Hotel Properties
4
° Step |
Choosing Hotel
5
° Step |
Selecting # Guest And Room Type
6
° Step |
Property Amenities
6
° Step |
Property
Policies
7
° Step |
Non- Included Fees
8
° Step |
Guest Details
Always make sure to update the Email Address information with the on provided by the Guest.
Not doing so, could end up creating a Reservation with you
CORPORATE EMAIL ADDRESS
and this is potential
FRAUD
9
° Step |
Billing Details
TIPS
Always make sure to
copy the correct Billing Address
in order to complete the Booking.
Any possible mistake could cause an error that wont allow you to complete the Booking.
You will have to auto-complete option for this part.
10
° Step |
Reservation Co
nfirmation
🔙 BACK | Type of Reservations
Next ► Find a Booking
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