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We service HotelPlanner's guests in multiple ways.
We service HotelPlanner's guests in multiple ways.
What will you do in your job at HotelPlanner?
What will you do in your job at HotelPlanner?
The four main activities in the HP system are described below.
The four main activities in the HP system are described below.
1.- Take a Call
1.- Take a Call
Will open the softphone to receive calls.
Will open the softphone to receive calls.
2.- Find Booking
2.- Find Booking
Will open the instant tab to search existing reservations.
Will open the instant tab to search existing reservations.
3.- Search Hotels
3.- Search Hotels
Will be used to book a new reservation, find hotel options, rates and amenities.
Will be used to book a new reservation, find hotel options, rates and amenities.
4.- Make a Call
4.- Make a Call
Will open soft phone used only to call the hotel.
Will open soft phone used only to call the hotel.
On the HotelPlanner Website our clients are looking for their best reservation on the Guest View.
On the HotelPlanner Website our clients are looking for their best reservation on the Guest View.
And we will work on the Agent View, these are the differences...
And we will work on the Agent View, these are the differences...
1.- Guest View
1.- Guest View
- Main page where customers can search for hotels, cities, amount of rooms and choose check in / out dates.
- Sign in to their Hotel Planner account.
2.-Agent's View
2.-Agent's View
- Agent's internal view, where you can find multiple tabs that lead you to different sections for any type of call you might receive.
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