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HotelPlanner Training Playbook
Home
Soft Skills
Induction to HotelPlanner
Hotel Glossary
Reservation Flow
Type of Reservations
Individual Booking Steps
Find a Booking
Initial Quizz
Customer Service Calls
Special Discounts
Currency
Service Fee
Search Hotels
Payment IVR
Type It
Text It
Say It
Recap Payment IVR
Documentation & Notes
Refund Protection
Charge and Disputes
Using Slack Tool
Modification Of Reservations
Vouchers
Voice Escalation Matrix
Take a Inbound Call
Make a Outbound Call
Call Flow voice
Sending Receipt
Cancelations
Critical Alerts on Call Voice
Voice Learning Evaluation
Groups Calls
Groups and Extended Stays
Group Flights
Meeting Space Only
Travel Agent
Travel Agencies
Call Verbiage Groups
Mapping
48 Hour Check-In Group Block
Critical Alerts on Call Groups
Groups Learning Evaluation
Phonetic Alphabet
US State Abbreviations
Let's Talk About QA
Training Perception
Tickets System
CS Historical
HotelPlanner Training Playbook
Needing 48 Hour Check-in for a Group Block
Needing 48 Hour Check-in for a Group Block
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