HotelPlanner Training Playbook

P A Y M E NT - I V R

TEXT it

Learn about the security in the payment of bookings...

TEXT It

Guest will receive a link to the phone number entered on the checkout page.
In this option, the booking will not request a verification code to continue.

Once you have clicked "Text It", the customer will receive an SMS with a link on the phone number provided during checkout.
The customer must click on the link and enter the credit card information and press submit when done.
Once the customer has submitted the credit card information, you will have to add manually the expiration provided verbally by the customer.

Text It - Troubleshooting

If the customer enters an invalid or incorrect card number, the following message will show up on their screen immediately, this message won't appear on our side.
The customer needs to reenter a valid card number and press submit to proceed.

Text It.mp4

🔙 BACK | Payment IVR

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