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What are the Modification of reservations that we can make?
What are the Modification of reservations that we can make?
Modifications can be made before their check-in date or after their check-out date. We have several approved reasons to modify a reservation...
Modifications can be made before their check-in date or after their check-out date. We have several approved reasons to modify a reservation...
1.- Adding a Night.
1.- Adding a Night.
2.- Name Change.
2.- Name Change.
3.- Upgrade bed or Room Type
3.- Upgrade bed or Room Type
4.- Upgrade bed or Room Type (penalty or non refundable)
4.- Upgrade bed or Room Type (penalty or non refundable)
5.- Change Occupancy (if prepaid or pay now)
5.- Change Occupancy (if prepaid or pay now)
6.- Change Occupancy (if assumed Sales Agent error)
6.- Change Occupancy (if assumed Sales Agent error)
7.- Changing Dates (if pay at hotel)
7.- Changing Dates (if pay at hotel)
8.- Changing Dates (if hotel is sold out)
8.- Changing Dates (if hotel is sold out)
9.- Early Check Out. (if pay at hotel)
9.- Early Check Out. (if pay at hotel)
10.- Early Check Out. (if prepay or pay now)
10.- Early Check Out. (if prepay or pay now)
How to add an Extra Night?
How to add an Extra Night?
When a Guest want to extend their stay at the hotel, follow the steps below...
When a Guest want to extend their stay at the hotel, follow the steps below...
1.- Create New Reservation
1.- Create New Reservation
You will create a new reservation for the additional nights ONLY in a brand new Reservation. Search for dates the guest is requesting
You will create a new reservation for the additional nights ONLY in a brand new Reservation. Search for dates the guest is requesting
2.- Verify Room
2.- Verify Room
Verify the exact room type on the existing reservation and book for the same room type. Click on Book now and advise guest of pices and cancelation policy.
Verify the exact room type on the existing reservation and book for the same room type. Click on Book now and advise guest of pices and cancelation policy.
3.- Advise Guest of New Reservation
3.- Advise Guest of New Reservation
Provide guest with their additional itinerary number and advise them they will receive a copy via email.
Provide guest with their additional itinerary number and advise them they will receive a copy via email.
4.- Call the Hotel
4.- Call the Hotel
Ask the hotel to keep the guest in the same room. document in the notes the Name of the Front Desk Person.
Ask the hotel to keep the guest in the same room. document in the notes the Name of the Front Desk Person.
How to Change Name?
How to Change Name?
If a guest wants to change the name of the reservation we have 2 scenarios, pay attention.
If a guest wants to change the name of the reservation we have 2 scenarios, pay attention.
How to Upgrade Bed or Room Type?
How to Upgrade Bed or Room Type?
If a guest wants a upgrade their reservation we have 2 scenarios, pay attention.
If a guest wants a upgrade their reservation we have 2 scenarios, pay attention.
How to Upgrade With Penalty or Non Refundable If Prepaid?
How to Upgrade With Penalty or Non Refundable If Prepaid?
Follow cancellation process by calling the hotel for a FOC (fee or charge).
Follow cancellation process by calling the hotel for a FOC (fee or charge).
If Hotel Approves FOC
If Hotel Approves FOC
- Raise a ticket under Billing and refund.
- Advise guest that refund will be subject to approval.
- Offer rebooking to Guest using Credit Card.
If Hotel Denies FOC
If Hotel Denies FOC
- Inform the guest that the reservation can not be changed (except agent error/booking error)
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