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When a guest asks for a Receipt
When a guest asks for a Receipt
Take the following steps to send it to them:
Take the following steps to send it to them:
1.- Open the Itinerary number or the Reservation and click on View
1.- Open the Itinerary number or the Reservation and click on View
2.- Confirm the Email Address we have on file
2.- Confirm the Email Address we have on file
3.- On the upper portion of the screen select the “Email It” button
3.- On the upper portion of the screen select the “Email It” button
4.- Also “Text it” is available if the guest would prefer that option.
4.- Also “Text it” is available if the guest would prefer that option.
5.- Advise the guest it could take up to 15 minutes to receive the email
5.- Advise the guest it could take up to 15 minutes to receive the email
6.- If the guest required a more detailed receipt such as a breakdown of the taxes and fees then raise a ticket for escalation.
6.- If the guest required a more detailed receipt such as a breakdown of the taxes and fees then raise a ticket for escalation.
7.- Advise the guest the receipt will be provided via email.
7.- Advise the guest the receipt will be provided via email.
How will we send it?
How will we send it?
Select the Email It or Text It Button like the one is showing on the image.
Select the Email It or Text It Button like the one is showing on the image.
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