I understand, I am sorry, allow me to see if there is another way that I can proceed as this is the first time I receive this type of things, normally all customers does not really have a problem with their payments

And just for you to know in my site all agents must have a headset to only listen the customer ourselves and after you bring every digit of your card, if I save it the only thing able to process anything with this information will be the automatic internal system,

So, I do not think this could cause any inconvenience, I can process this payment for you properly so, don’t worry….Allow me a moment to open the internal system….ok, you can go ahead now.