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Horizons Outsourcing Operations
  • Home
  • Omega Auto Care
  • American Automotive Alliance - AAA
  • Definition (Extended Auto Warranty)
    • What's an Extended Auto Warranty?
    • Benefits about Extended Auto Warranty
    • Components Estimated Price
  • Benefits by Having our Warranty
    • Benefits of Omega Auto Care
    • Additional Benefits Disclosure
  • Our Plans
    • Exclusionary Plan
    • Stated Plan
    • Powertrain Enhanced Plan
    • Road Club Plan
  • Mandatory Information to Collect from Client
    • Credit/Debit Card
    • VIN
    • EMAIL
  • INLINE
    • INLINE: Basics
    • INLINE: How to Create Customer
    • INLINE: How to Add Vehicle
    • INLINE: How to make a QUOTE
    • INLINE: Getting a Plan & Payment
    • INLINE: FINISH THE SELL
  • CALLTOOLS
    • CALLTOOLS: Basics
    • CALLTOOLS: Transfer a Call
    • CALLTOOLS: ''Disposition'' a Call
    • Sticky Notes
  • Cases
    • Email confirmation before Purchase
    • Policy Activation
    • Common Repairs you can mention
    • Pay the whole amount of the Policy (Case)
    • RV - Recreational Vehicle Coverage
    • For Stated coverage: if says 40% is not enough coverage.
  • Rebuttals
    • 6.2.12 I have a new car / I am still under factory warranty
    • 6.2.7 I take care of my Car
    • 6.2.6 Consulting Spose (Wife / Husband)
    • 6.2.5 How to go over labor rates
    • 6.2.3 I'm NOT INTERESTED
    • 6.2.2 Are you my DEALER?
    • 6.2.1 Who are you?
    • 6.2.4 5. Low/tight budget (Too expensive)
    • 6.2.8 My car won’t breakdown
    • 6.2.9 Trading my car / I'll buy a new car
    • 6.2.10 I don’t need this
    • 6.2.11 I Just Want A Regular Plan
    • 6.2.13 Don’t want to give my card over the phone
    • 6.2.14 Don’t want to give Info over the phone
    • 6.2.15 I Want it in Writing First
  • Basics (Insurance vs Warranty)
    • What is an Insurance?
    • What's a Policy
    • Difference: Warranty vs Insurance
  • Company Overview
    • Company History
    • Mission and Vision
    • Contact Information
Horizons Outsourcing Operations

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OMEGA AUTO CARE
Company History

Omega Auto Care was founded by Brian Fox with the aim of elevating the standard of customer care in the vehicle protection industry. Over the past 15 years, the company has expanded significantly, offering a diverse range of warranty, vehicle service contracts, and insurance products. Omega Auto Care serves hundreds of thousands of vehicles across all 50 states, focusing on high-touch, personalized service to build customer loyalty and achieve excellent reviews.

Horizons Outsourcing Operations, SRL
Knowledge Base - EAW

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