ABC Shoes Employee Review Form

Employee Performance Review

The purpose of this performance review is to provide a structured opportunity to assess and discuss the employee's performance over the review period. This exercise is designed to celebrate achievements, identify areas for improvement, and establish goals for continued professional growth. The review serves as a two-way dialogue, promoting alignment between the employee’s contributions and the store’s objectives.

Role of the Supervisor:
The supervisor's role is to objectively evaluate the employee's performance based on key responsibilities, competencies, and contributions to the team. The supervisor provides constructive feedback, acknowledges accomplishments, and identifies development areas to help the employee reach their full potential.

Role of the Employee:
The employee is encouraged to reflect on their achievements, challenges, and areas of personal growth. They should use this form as a platform to discuss their goals, share feedback, and offer any insights that can help support a productive and satisfying work environment.

Date _/__/202

Position: Sales Associate

Employee Name:

____________________________________________________

Review Period:

____________________________________________________

Review Date:

____________________________________________________

Supervisor/Manager:

____________________________________________________

Section 1: Core Responsibilities and Performance Evaluation

Please rate the employee's performance in each area below.

(1 = Needs Improvement, 5 = Outstanding)

Provide specific feedback for each section.

1. Customer Service

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

The employee:
- Delivers friendly and prompt service
- Shows attentiveness to customer needs and provides knowledgeable recommendations
- Effectively engages in upselling and cross-selling

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

2. Product Knowledge

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Feedback:
- Understands product features, benefits, and brand distinctions
- Is aware of new arrivals and promotions and actively informs customers
- Keeps the sales floor well-organized, stocked, and visually appealing

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

3. Sales Performance

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Achieves or exceeds personal and store sales targets
- Utilizes effective techniques to encourage loyalty program enrollments and add-on purchases

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

4. Operational Efficiency

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Accurately manages the point-of-sale system, including transactions, returns, and exchanges
- Completes opening and closing duties per store standards
- Follows procedures for handling inventory and minimizes shrinkage

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

5. Team Collaboration

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Works cooperatively with team members and supports store goals
- Maintains positive relationships and effectively communicates with peers and management
- Assists others during peak times and helps maintain store cleanliness

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Section 2: Competency and Skill Development

Please rate the employee's competency in each area.

(1 = Needs Improvement, 5 = Outstanding)

Provide specific feedback for each section.

6. Communication and Customer Engagement

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Demonstrates clear, courteous, and effective communication with customers and team
- Exhibits a friendly and approachable demeanor

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

7. Adaptability and Flexibility

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Adjusts to changes in scheduling, tasks, and customer needs with a positive attitude
- Shows resilience in fast-paced and busy periods

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

8. Initiative and Problem-Solving

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Employee:
- Identifies and takes initiative in tasks without needing constant direction
- Effectively troubleshoots customer issues and finds solutions

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Section 3: Goals and Improvement Plan

Please outline the employee's goals for the next review period and any specific development areas with action plans.

9. Goals Set for Next Review Period

- Goal 1: ____________________________________________________________________

- Goal 2: ____________________________________________________________________

- Goal 3: ____________________________________________________________________

10. Development Areas and Action Plan

Improvement Area 1: __________________________________________________________

Action Plan: _____________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

Improvement Area 2: __________________________________________________________

Action Plan: _____________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

Overall Performance Summary

Supervisor’s Rating (1-5): ____

Employee’s Rating (1-5): ____

Supervisor Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Comments:

_______________________________________________________________________________________

_______________________________________________________________________________________

Employee Acknowledgment

I acknowledge that I have reviewed the contents of this performance evaluation with my supervisor. My signature below indicates that I have read and discussed this evaluation, and it has been explained to me in detail. I understand that my signature does not necessarily indicate agreement with the evaluation but serves as a record of the review process.

Employee Comments (optional):

Employee Signature: _________________________________________________________

Date: _______________________

Supervisor’s Signature: ______________________________________________________

Date: _______________________

Rating Key

1 = Needs Improvement
2 = Meets Minimum Expectations
3 = Satisfactory Performance
4 = Exceeds Expectations
5 = Outstanding Performance

ABC Shoes Employee Review Form

Date _______/__________/202__

Position: Sales Associate

Employee Name:

Review Period:

Review Date:

Supervisor/Manager:

Section 1: Core Responsibilities and Performance Evaluation

1. Customer Service

2. Product Knowledge

3. Sales Performance

4. Operational Efficiency

5. Team Collaboration

Section 2: Competency and Skill Development

6. Communication and Customer Engagement

7. Adaptability and Flexibility

Section 3: Goals and Improvement Plan

9. Goals Set for Next Review Period

10. Development Areas and Action Plan

Overall Performance Summary

Employee Acknowledgment

Rating Key

Date _/__/202