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I have been an active contributor to Footwear Insight Magazine from 2022 to PRESENT, sharing my experience in the shoe industry. My articles cover a variety of topics that reflect my expertise in retail, customer service, and strategic business planning.
In my pieces, I often emphasize the importance of consistency in customer service, a theme I explored in my article on maintaining high standards in retail operations. I share insights from my 40-year career, highlighting how consistent, high-quality customer service can drive business success and customer loyalty.
Another key focus of my articles is strategic planning and business management. I discuss the complexities of developing and implementing effective strategic plans, stressing the need for clear action plans, performance metrics, and resource allocation. I also addressethe potential downsides of rigid strategic plans and the importance of adaptability in business .
FW-JA22-07 Column.pdf"HOW TO ACQUIRE TOP TALENT"
Footwear Insight Jul-Aug 2022
https://viewer.e-digitaledition.com/i/1473937-july-august-2022/11?
september-october-2022.pdf"HOW RETAILERS CAN FIND THE RIGHT VENDORS"
Footwear Insight Sep-Oct 2022
https://viewer.e-digitaledition.com/i/1480545-september-october-2022/19?
november-december-2022.pdf"MEETING CUSTOMER SERVICE EXPECTATIONS"
Footwear Insight Nov-Dec 2022
https://viewer.e-digitaledition.com/i/1486062-november-december-2022/23?
january-february-2023 (1).pdf"PLANNING FOR THE FUTURE"
Footwear Insight Jan-Feb 2023
https://viewer.e-digitaledition.com/i/1490822-january-february-2023/19?
Final march-april-2023.pdf"PROPER CLEARANCE SALE STRATEGY & TACTICS"
Footwear Insight Mar-Apr 2023
https://viewer.e-digitaledition.com/i/1495303-march-april-2023/15?
Sportstyle May-Jun 2023
FW-MJ32-09 Retail Insight.pdf"SHOULD YOU PAY YOUR SHOE SALES STAFF COMMISSIONS?"
Footwear Insight May-Jun 2023
https://viewer.e-digitaledition.com/i/1500046-may-june2023/21?
FI july-august-2023.pdf'KNOW YOUR NUMBERS"
Footwear Insight Jul-Aug 2023
https://viewer.e-digitaledition.com/i/1504453-july-august-2023/19?
FI september-october-2023.pdf"OUTSOURCING THE EXTRA TALENT YOU NEED"
Footwear Insight Sep-Oct 2023
https://viewer.e-digitaledition.com/i/1508745-september-october-2023/47?
Strategic Planning Nov Dec 2023.pdf"STRATEGIC PLANNING"
Footwear Insight Nov-Dec 2023
https://viewer.e-digitaledition.com/i/1512951-november-december-2023/15?
FI january-february-2024.pdf"CUSTOMER ATTRITION"
Footwear Insight Jan-Feb 2024
https://viewer.e-digitaledition.com/i/1515018-january-february-2024/23?
march-april-2024.pdf"HARNASSING AI FOR GROWTH" Co-Author is Kim Bayne
Footwear Insight Mar-Apr 2024
https://viewer.e-digitaledition.com/i/1518043-march-april-2024/17?
FI Biz Qtr april-8-2024.pdf"HOW RETAILERS CAN HARNESS AI FOR GROWTH"
Footwear Insight Business Report Quarterly April 2024
Co-Author is Kim Bayne
may-june-2024.pdf"SETTING YOUR BUSINESS UP FOR A SUCCESSFUL EXIT"
Co-Author is Pete Mohr
Footwear Insight May-Jun 2024
https://viewer.e-digitaledition.com/i/1521285-may-june-2024/15?
BRQ July 2024 pages 28.pdfMASTERING THE SHOE SHOW
with co-author Maurice Breton
Footwear Insight Business Report Quarterly July 2024
https://viewer.e-digitaledition.com/.../1523608-july-8.../27?
"WE'RE ALL IN THIS TOGETHER"
Footwear Insight July-Aug 2024
https://viewer.e-digitaledition.com/.../1524276-july.../37?
"WHY RETAIL PARTNERSHIPS MATTER"
Footwear Insight Sep-Oct 2024
see pages 12 and 14
https://viewer.e-digitaledition.com/i/1527259-september-october-2024/11?
"HOW TARIFFS HAVE SHAPED THE RETAIL FOOTWEAR LANDSCAPE"
Footwear Insight Business Report Quarterly
October 2024
https://viewer.e-digitaledition.com/i/1527579-october-7-2024-q3/17?
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